L2 Support Engineer (SailPoint)

JAC Recruitment Consultant; Singapore; On-site; SGD 73,000 - 112,000; Part time

Job summary

Singapore-based technology services firm seeks an L2 SailPoint IAM support specialist for a 6-month agency contract in Singapore. You will handle access management, provisioning, and identity lifecycle tasks while resolving incidents and ensuring SLA adherence.

Responsibilities include monitoring platform health, performing root-cause analysis, supporting upgrades, and coordinating with vendors and business users to maintain secure, compliant identity services.

Qualifications

• Bachelor's degree in IT or Computer Science
• At least 3 years of SailPoint IAM support experience
• Hands-on experience in user access management, provisioning, access governance, and identity lifecycle management
• Experience in Corporate Banking or Financial Services environment
• Knowledge of SailPoint connectors, integrations, application onboarding, and identity synchronization
• SailPoint certification is good to have

Responsibilities

• Provide L2 support for SailPoint and related integrations
• Investigate and resolve incidents, access requests, and platform issues within SLA
• Monitor platform health, workflows, connectors, and batch jobs
• Perform root cause analysis and implement preventive measures
• Support upgrades, releases, audits, and compliance requirements
• Collaborate with business users, vendors, and technical teams to ensure seamless operations

Skills

Troubleshooting

Problem solving

Stakeholder management

Education

Bachelor's degree in IT/Computer Science

Tools

SailPoint

Job description

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 6-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

• Provide L2 support for SailPoint and related integrations
• Investigate and resolve incidents, access requests, and platform issues within SLA
• Monitor platform health, workflows, connectors, and batch jobs
• Perform root cause analysis and implement preventive measures
• Support upgrades, releases, audits, and compliance requirements
• Collaborate with business users, vendors, and technical teams to ensure seamless operations

JOB REQUIREMENTS

• Bachelor's Degree in IT, Computer Science.
• Atleats 3 years of SailPoint IAM support experience
• Hands-on experience in user access management, provisioning, access governance, and identity lifecycle management
• Strong troubleshooting and problem-solving skills
• Experience in Corporate Banking or Financial Services environment
• Knowledge of SailPoint connectors, integrations, application onboarding, and identity synchronization
• Strong stakeholder and vendor management skills
• SailPoint certification is good to have

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)