Application Support (SailPoint & IAM) - Bank

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP RECRUITMENT SERVICES (S) PTE LTD is seeking a Level 2 SailPoint IAM/IGA support professional in Singapore. The role focuses on troubleshooting access management requests, incidents, and integrations within SLAs and monitoring platform health to ensure service stability.

You will perform root cause analysis, support upgrades and regulatory reporting, and coordinate with users, vendors, and Level 3 teams to drive continuous process improvements in a financial services environment.

Qualifications

• 3-5 years of hands-on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management.
• Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization.
• Application support experience within the Corporate Banking or Financial Services industry.
• Good understanding of access governance, security controls, compliance requirements, and audit processes.
• SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous.

Responsibilities

• Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs.
• Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability.
• Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures.
• Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements.
• Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement.

Skills

SailPoint IAM

Access governance

Identity synchronization

Provisioning

Incident troubleshooting

Tools

SailPoint connectors

Platform upgrades/patches

Job description

Responsibilities

• Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs.
• Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability.
• Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures.
• Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements.
• Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement.

Requirements

• 3-5 years of hands‑on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management.
• Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization.
• Application support experience within the Corporate Banking or Financial Services industry.
• Good understanding of access governance, security controls, compliance requirements, and audit processes.
• SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous.