L2 IT Support Specialist - Incident & SLA

Wipro Limited (Singapore Branch); Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Wipro Limited (Singapore Branch) is seeking an Administrator L2 in Singapore to provide desktop support and IT service management across users and devices. You will triage tickets, resolve software/hardware/network service requests, monitor SLAs, and assist in creating change requests to keep systems running smoothly.

Join a global technology leader that values reinvention and customer focus, and contribute to our ongoing digital transformation projects.

Qualifications

• Desktop Support experience in IT services or similar environment.
• 1–3 years of relevant experience.
• Strong problem-solving and communication skills.

Responsibilities

• Triaging and resolution of tickets.
• Resolve software/hardware/network service requests within SLA.
• Monitor SLA timelines and escalate delays.
• Assist in creating and tracking change requests.

Skills

Desktop Support

Job description

Wipro Limited (Singapore Branch) is seeking an Administrator L2 in Singapore to provide desktop support and IT service management across users and devices. You will triage tickets, resolve software/hardware/network service requests, monitor SLAs, and assist in creating change requests to keep systems running smoothly.

Join a global technology leader that values reinvention and customer focus, and contribute to our ongoing digital transformation projects.