ADMINISTRATOR L2

Wipro Limited (Singapore Branch); Singapore; Sur place; SGD 36 000 - 58 000; Plein temps

Résumé du poste

Wipro Limited (Singapore Branch) is seeking an Administrator L2 in Singapore to provide desktop support and IT service management across users and devices. You will triage tickets, resolve software/hardware/network service requests, monitor SLAs, and assist in creating change requests to keep systems running smoothly.

Join a global technology leader that values reinvention and customer focus, and contribute to our ongoing digital transformation projects.

Qualifications

• Desktop Support experience in IT services or similar environment.
• 1–3 years of relevant experience.
• Strong problem-solving and communication skills.

Responsabilités

• Triaging and resolution of tickets.
• Resolve software/hardware/network service requests within SLA.
• Monitor SLA timelines and escalate delays.
• Assist in creating and tracking change requests.

Connaissances

Desktop Support

Description du poste

Job Title:ADMINISTRATOR L2

City:Singapore

State/Province:Singapore

Posting Start Date:10/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Areas of responsibility

Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.

Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.

SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.

Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills: Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.