L2 IT Incident & Service Desk Administrator

Wipro Technologies; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Wipro Limited in Singapore seeks a hands-on IT support specialist to assist in triage and documentation of priority incidents and support software/hardware service requests.

You will ensure SLA adherence, escalate delays, and help with change requests, contributing to a modern, inclusive technology services environment within a global company.

Bring 1-3 years of desktop support experience and a proactive attitude to reinvention as part of Wipro's dynamic team.

Qualifications

• Desktop Support experience required.
• Experience in incident triage and service requests.
• Knowledge of SLA monitoring and escalation.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and adherence to defined SLA/escalation procedures.
• Resolution of software/hardware/network service requests, ensuring accurate logging and timely completion.
• SLA monitoring across the lifecycle of priority tickets and escalation of delays.
• Assist in creation of change requests based on incident tickets raised and resolved.

Skills

Desktop Support

Job description

Wipro Limited in Singapore seeks a hands-on IT support specialist to assist in triage and documentation of priority incidents and support software/hardware service requests.

You will ensure SLA adherence, escalate delays, and help with change requests, contributing to a modern, inclusive technology services environment within a global company.

Bring 1-3 years of desktop support experience and a proactive attitude to reinvention as part of Wipro's dynamic team.