IT Service Delivery Engineer: SLA & Incident Management

WULINK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

WULINK SOLUTIONS PTE. LTD. is seeking a Service Management Operations professional in Singapore to support IT service delivery, incident tracking, and SLA compliance across enterprise systems.

The role requires coordinating daily service management operations, monitoring SLAs, and acting as a liaison between technical teams, end-users, and vendors, while maintaining thorough documentation and supporting process improvements.

Qualifications

• Singapore citizen eligible to obtain necessary security clearances.
• Diploma in Information Technology, Computer Science, Business IT, or related discipline.
• Minimum of 3 years of experience in IT service desk, helpdesk, or service management operations.
• Strong communication and stakeholder engagement skills.
• Good organizational abilities and attention to detail.

Responsibilities

• Coordinate daily service management operations, service requests, and incident escalation workflows.
• Monitor SLAs and track performance metrics to ensure prompt issue resolution.
• Act as a primary liaison between technical support teams, end-users, and external vendors.
• Maintain comprehensive documentation for service logs, incident reports, and standard operating procedures.
• Support service improvement initiatives and assist in auditing operational compliance.

Skills

Strong communication

Stakeholder engagement

Organizational skills

Education

Diploma in IT/CS/Business IT

Job description

WULINK SOLUTIONS PTE. LTD. is seeking a Service Management Operations professional in Singapore to support IT service delivery, incident tracking, and SLA compliance across enterprise systems.

The role requires coordinating daily service management operations, monitoring SLAs, and acting as a liaison between technical teams, end-users, and vendors, while maintaining thorough documentation and supporting process improvements.