L2 IT Support Specialist - Banking & CASA

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an experienced L2 IT Support professional for our Singapore branch. You will provide responsive technical and non-technical support to users, handle incidents, and ensure high service standards.

You will coordinate with IT teams, L3 support, vendors, and business users; maintain accurate records; prepare reports for service monitoring; and contribute to process improvements and project delivery.

Qualifications

• Experience in L2 IT support within a corporate banking or financial services environment.
• Familiarity with CASA systems and related banking operations.
• Strong troubleshooting and incident-management capabilities, with the ability to support both technical and non-technical users.
• Clear written and verbal communication for technical and business stakeholders.
• Ability to work with internal teams, L3 support, vendors, and business users.

Responsibilities

• User Support & Communication: Provide responsive IT support to users across the Singapore branch, addressing queries and incidents professionally.
• Issue Management & Reporting: Own user issues, identify solutions, and communicate incidents with business impact and root cause.
• Stakeholder Coordination: Collaborate with users, technical teams, senior management, L3 support, and external vendors to ensure timely resolution.
• Service Improvement: Maintain records of requests, incidents, and resolutions, and prepare reports for monitoring and improvement initiatives.
• SLA & Vendor Management: Work with L3 support and vendors to monitor service levels and ensure standards are met.
• Continuous Improvement: Identify opportunities to improve IT support processes, user experience, and efficiency.
• Project Support: Assist with planning and executing IT-related projects with stakeholders.

Skills

L2 IT support

Banking domain knowledge

Incident management

Communication skills

Job description

Good Job Creations (Singapore) Pte Ltd is seeking an experienced L2 IT Support professional for our Singapore branch. You will provide responsive technical and non-technical support to users, handle incidents, and ensure high service standards.

You will coordinate with IT teams, L3 support, vendors, and business users; maintain accurate records; prepare reports for service monitoring; and contribute to process improvements and project delivery.