L2 Operations & Incident Response Engineer

OPUS IT SERVICES PTE LTD

Singapore

On-site

SGD 40,000 - 70,000

Full time

14 days+

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Job summary

OPUS IT SERVICES PTE LTD is seeking an L2 IT Operations Support specialist for a 1-year contract in Singapore. The role focuses on day-to-day operational support, incident resolution, and maintenance execution across cloud environments.

You will collaborate with L1 and L3 teams, manage Jira Service Management tickets, monitor alerts, perform patching, and assist with knowledge base updates. Working hours are 9 am-6 pm, Monday to Friday, with expenses eligibility for OIL and taxi when public

Qualifications

Incident management and service continuity expectations.

Responsibilities

Provide day-to-day L2 operational support.
Work with L1 and L3 teams to ensure service stability, incident resolution, and maintenance execution.
Maintain and administer product administration access for various platforms.
Render support to Product teams for enquiries, technical support, and incident management.
Monitor system alerts and escalate as needed.
Execute patching and maintenance in AWS/Azure environments and perform VA scans.
Assist with tenant Service Requests, incidents and enquiries from Product Service Management Portal.
Contribute to Knowledge Base articles and provide status updates.