L1 IT Support Engineer (West)

THE HACENS TALENT PTE. LTD.; Singapore; Presencial; SGD 36 000 - 48 000; Tempo integral

Resumo da oferta

THE HACENS TALENT PTE. LTD. is seeking an entry-level IT Support professional to assist in daily IT operations, support end users, and coordinate with vendors for hardware repairs and services.

Responsibilities include onboarding/offboarding and ensuring security with patch management tools. The role requires at least 1 year of Level 1 IT Support experience, a diploma or diploma-equivalent in computer-related studies, and a team-oriented mindset.

Qualificações

• At least 1 year Level 1 IT Support with end-user experience.
• ITE or Diploma in computer-related field.
• Team player with initiative to resolve issues.

Responsabilidades

• Support IT projects and assist IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.
• Coordinate with incumbent vendors for Zebra mobile computers, tablets and IT equipment repair and related services to ensure continuity and compatibility.
• Provide IT technical support to end users including PC hardware & software, Windows & Office, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, mobile devices, WMS and other in-house applications.
• Update the helpdesk on daily incidents, unlock accounts, and update tickets on task completed activity.
• Maintain confidentiality and comply with IT policies.
• Maintain and operate patch management programs and manage remote computers using BeyondTrust for IT Support.
• Provide Web Help Desk and be the primary support for end user onboarding and offboarding.

Conhecimentos

End user support

IT operations

Vendor coordination

Help desk

Patch management

Desktop support

Troubleshooting

Communication

Formação académica

ITE/ Diploma in Computer related

Ferramentas

BeyondTrust

Google Suite

Windows

Printers

Descrição da oferta de emprego

Job Overview and Responsibilities

• Support IT Projects

- Assists IT Specialist in daily IT operation tasks.

- Assist in the implementation and rollout of new IT-related projects across the organization.

• Vendor Coordination and Integration

- To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

• Handling IT Service Requests

- Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

• Documentation

- To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.

- Maintain confidentiality and comply with our IT policies.

• Desktop Management and Patch Management

- Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

• Web Help Desk

- Primary Support for end user support including user onboarding and offboarding.

Minimum requirements:

• At least 1 year Level 1 IT Support with End User experience.


• Minimum ITE/ Diploma in Computer related.


• Team player with initiative to resolve issues.