IT System Engineer

Office Productivity Solution Pte Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Office Productivity Solution Pte Ltd. is seeking an IT support professional to provide Level 1 assistance to end users in Singapore.

You will troubleshoot hardware, software, and basic network issues, install and maintain laptops, desktops, printers, scanners, and other IT equipment, and manage IT tickets with prompt resolution. The role involves IMAC activities, user and domain support, data backup, asset tracking, and basic preventive maintenance.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–2 years of IT/desktop support experience preferred.
• Basic knowledge of Windows operating systems and hardware troubleshooting.
• Familiar with Microsoft Office, printers, laptops, desktops, and IT peripherals.
• Basic understanding of networking (LAN/Wi‑Fi).
• Knowledge of Active Directory and IT ticketing systems is a plus.
• Good troubleshooting, communication, and teamwork skills.

Responsibilities

• Provide Level 1 IT support and technical assistance to end users.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Install, configure, maintain, and troubleshoot laptops, desktops, printers, scanners, and other IT equipment.
• Perform hardware replacement, repair, and basic software installation.
• Handle IT support tickets and ensure timely resolution of reported issues.
• Perform IMAC activities for IT equipment.
• Support user account and domain-related activities, including joining/removing computers from domains.
• Assist with data backup, file transfers, and IT equipment setup.
• Maintain IT asset records, equipment tagging, and documentation.
• Perform basic preventive maintenance and IT equipment health checks.
• Escalate complex technical issues to higher-level support teams when required.

Skills

Troubleshooting

Communication

Teamwork

Independent work

Windows OS

Education

Diploma/Degree in IT

Tools

Active Directory

IT ticketing systems

Job description

Job Responsibilities

• Provide Level 1 IT support and technical assistance to end users.


• Troubleshoot hardware, software, and basic network connectivity issues.


• Install, configure, maintain, and troubleshoot laptops, desktops, printers, scanners, and other IT equipment.


• Perform hardware replacement, repair, and basic software installation.


• Handle IT support tickets and ensure timely resolution of reported issues.


• Perform IMAC (Install, Move, Add, Change) activities for IT equipment.


• Support user account and domain-related activities, including joining and removing computers from domains.


• Assist with data backup, file transfers, and IT equipment setup.


• Maintain IT asset records, equipment tagging, and documentation.


• Perform basic preventive maintenance and IT equipment health checks.


• Escalate complex technical issues to higher-level support teams when required.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.


• Minimum 1–2 years of experience in IT support, desktop support, or a similar role is preferred.


• Basic knowledge of Windows operating systems, computer hardware, and software troubleshooting.


• Familiar with Microsoft Office, printers, laptops, desktops, and IT peripherals.


• Basic understanding of networking, including LAN, Wi-Fi, and network connectivity troubleshooting.


• Knowledge of Active Directory and IT ticketing systems is an advantage.


• Good troubleshooting and problem-solving skills.


• Good communication skills and ability to assist end users.


• Able to work independently and as part of a team.