L2 IT Support Engineer

THE HACENS TALENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

THE HACENS TALENT PTE. LTD. is seeking an IT Level 2 Support Engineer to administer and maintain server and networking systems across LAN/WAN, intranet, and data centres. You will supervise IT Support staff to deliver end-user support and ensure system reliability.

Responsibilities include HA systems, performance tuning, hardware and virtualization, DR/backup, and IT security compliance. Degree holders with 1.5+ years of relevant experience are welcome.

Qualifications

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 1.5 years’ experience as IT Level 2 Support Engineer.
• Hands-on experience with AIX, Linux, RedHat, Windows, VMware, vCenter, Veeam, et cetera.
• Experience and knowledge in Virtualization.
• Experience in Server hardware, IT Infrastructure and Network equipment.
• Good analytical and problem solving skills.
• Good communication skills and team player.

Responsibilities

• Provide system administration of Warehouse management system, servers management on various platform.
• Knowledge of High Availability System.
• Review and improve system performance and capacity trends.
• Responsible for sizing and working out specification for system tech refresh, systems installation, setup and configuration.
• Develop procedures for all system monitoring and troubleshooting, Disaster recovery and system backup solutions.
• Support network (LAN & WAN) such as routers, network switches, firewall, WIFI controllers, Access points.
• Responsible for system management tools, cybersecurity policy, IT compliance & hardening and IT audit support.
• Handle new project management of system infrastructure projects.
• Provide support for operations.

Skills

IT Level 2 Support

AIX

Linux

RedHat

Windows

VMware

vCenter

Veeam

Virtualization

Server hardware

IT infrastructure

Network equipment

Cybersecurity policy

IT audit

End user support

Team player

Education

Bachelor's degree in Computer Science / Information Technology or equivalent

Tools

VMware vCenter

Monitoring Tools

Job description

Job Overview:

• Administration and maintenance for the day to day operations of servers andnetworking system.
• Organise, install and support computer systems including local area networks(LAN), wide area network (WAN), network segments, intranet and other datacommunication equipment in the Data centres and security access.
• Supervise IT Support staff in order to provide all IT support to End Users.

Responsibilities:

• a) Provide system administration of Warehouse management system, servers management on various platform.
• b) Knowledge of High Availability System.
• c) Review and improve system performance and capacity trends.
• d) Responsible for sizing and working out specification for system tech refresh, systems installation, setup and configuration.
• e) Develop procedures for all system monitoring and troubleshooting, Disaster recovery and system backup solutions.
• f) Support network (LAN & WAN) such as routers, network switches, firewall, WIFI controllers, Access points.
• g) Responsible for system management tools, cybersecurity policy, IT compliance& hardening and IT audit support.
• h) Handle new project management of system infrastructure projects.
• i) Provide support for operations.

Minimum requirements:

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 1.5 years’ experience as IT Level 2 Support Engineer.
• Hands-on experience with AIX, Linux, RedHat, Window VMWare, vCenter, Veeam& et cetera.
• Experience and knowledge in Virtualization.
• Experience in Server hardware, IT Infrastructure and Network equipment.
• Good analytical and problem solving skills.
• Good communication skills and team player.