IT Support Engineer (L1/L2)

SKINLAB THE MEDICAL SPA PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SKINLAB THE MEDICAL SPA PTE. LTD. is seeking an IT Support Engineer (L1/L2) to provide hands-on end-user support for laptops, desktops, and clinic devices across Singapore headquarters and multiple outlets, with occasional Malaysia coverage.

You will manage Google Workspace, security hygiene, MFA, VPN, and basic network issues, while assisting with onboarding, device provisioning, and outlet deployments. Travel to outlets will be required.

Qualifications

• 1–2+ years IT support experience (L1/L2).
• Strong knowledge of Google Workspace administration.
• Willingness to travel to outlets across Singapore and support after-hours deployments.

Responsibilities

• Provide technical support for laptops, desktops, mobile devices, printers, and peripherals.
• Troubleshoot Windows/macOS, Google Workspace, MFA, VPN, and productivity tools.
• Assist with device provisioning: laptop/mobile setup, initial configuration, user profile setup, security baseline application.
• Handle user onboarding/offboarding, access provisioning, and device preparation.
• Support POS systems and client devices at outlets; perform remote and on-site troubleshooting.
• Coordinate with vendors for hardware replacement and site maintenance; perform outlet system health checks.
• Apply security practices (MFA, patching, secure configurations) and data sanitization.
• Troubleshoot network issues (Wi-Fi, DHCP/DNS, VLANs) and assist with new outlet deployments.
• Manage Google Workspace accounts, groups, policies, and basic security; knowledge of MDM/RMM.

Skills

1-2+ years IT support

Google Workspace administration

Cyber hygiene

Communication skills

Independent work across sites

Ownership & accountability

Tools

Google Workspace

Jira Service Management

Azure Entra ID

ZTNA

NinjaOne

ABM

Job description

We are seeking an IT Support Engineer (L1/L2) to support our HQ and multiple outlets across

Singapore, with occasional support for Malaysia. This role requires hands-on troubleshooting, strong communication skills, and a practical understanding of cyber hygiene and secure IT practices.

You will support end-user devices, POS/clinic systems, Google Workspace, network connectivity, and device lifecycle management, ensuring smooth operations across all locations.

Key Responsibilities

End-User & HQ Support

• Provide technical support for laptops, desktops, mobile devices, printers, and peripherals.
• Troubleshoot Windows/macOS, Google Workspace, MFA, VPN, and productivity tools.
• Assist with device provisioning, including:
  • Laptop/mobile setup
  • Initial configuration
  • User profile setup
  • Security baseline application
• Handle user onboarding/offboarding, access provisioning, and device preparation.

Outlet Support (Singapore & Malaysia)

• Support POS systems, label/receipt printers, barcode scanners, tablets, and operational hardware used in retail or clinic environments.
• Perform remote and on-site troubleshooting for outlet operations.
• Coordinate with vendors for hardware replacement, cabling, and site maintenance.
• Conduct routine outlet system health checks.

Security & Cyber Hygiene

• Apply good security practices in daily operations (MFA, patching, secure configurations).
• Ensure proper device sanitisation, data scrubbing, and secure disposal procedures.
• Follow internal security guidelines and elevate suspicious activity when needed.
• Maintain a "security-aware" mindset when handling systems and user access.

Network & Infrastructure

• Troubleshoot basic network issues (Wi-Fi, DHCP/DNS, VLANs, router/switch/AP issues).
• Assist with new outlet deployments: network setup, device configuration, POS installation.
• Escalate complex issues to L3 or vendors while maintaining ownership.

Systems Administration

• Manage Google Workspace accounts, groups, policies, and basic security settings.
• Familiarity with MDM/RMM/Endpoint management.
• Assist to maintain asset inventory and device lifecycle documentation.
• Assist to maintain SOPs, troubleshooting guides, and deployment checklists.

Incident & Service Management

• Log and resolve service requests.
• Identify recurring issues and propose improvements.
• Communicate clearly with stakeholders during outages or incidents.
• Familiarity with ITIL processes will be a plus.

Requirements

Technical Skills

• 1-2+ years of IT support experience (L1/L2).
• Strong knowledge of Google Workspace administration.
• Basic understanding of Azure Entra ID, ZTNA, NinjaOne and ABM will be preferred.
• Experience supporting POS or operational hardware in retail/clinic environments will be preferred.
• Knowledge of Jira Service Management will be a plus.
• Good foundation in networking fundamentals.
• Knowledge on device sanitization, secure disposal, and data scrubbing.
• Understanding of cyber hygiene and secure IT practices.

Soft Skills

• Strong communication and customer-service mindset.
• Ability to work independently across multiple sites.
• Calm under pressure, especially during outlet downtime.
• Strong sense of ownership and accountability.

Other Requirements

• Willingness to travel to outlets across Singapore.
• Ability to support after-hours incidents or deployments (rotational standby).