IT Support Executive

Minmed Group; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Minmed Group in Singapore is seeking an IT Helpdesk Support to set up and maintain hardware, provide first-level IT support, and ensure optimal operation of IT assets across the company. You will troubleshoot issues, coordinate with vendors, and manage IT equipment to support a seamless workflow for users.

Responsibilities include configuring devices, supporting office and clinic networks, and maintaining asset inventory.

Qualifications

• Diploma or equivalent qualification in Information Technology, Computer Engineering, or related field.
• Preferably with prior IT support experience focusing on hardware management and helpdesk operations.
• Basic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.
• Basic networking knowledge including Wi‑Fi, LAN, router, modem, and access points.
• Familiar with common office IT equipment and CCTV systems.
• Good problem-solving and hands‑on support willingness.

Responsibilities

• Set up, configure, and maintain office hardware including laptops, desktops, printers, and access points.
• Troubleshoot hardware and device failures to ensure smooth operation.
• Troubleshoot basic network issues (Wi‑Fi, LAN, routers, modems).
• Coordinate with vendors for repairs, warranty claims, and servicing.
• Provide first-level IT support for hardware, software, email, and network issues.
• Prepare devices for onboarding and collect devices during offboarding.
• Maintain updated IT asset inventory and lifecycle tracking.

Skills

Windows OS installation

Networking basics

Hardware troubleshooting

IT asset management

Helpdesk support

Education

Diploma in Information Technology or related field

Job description

As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.

Role & Responsibilities

• Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
• Execute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.
• Diagnose and resolve hardware-related issues, including device failure and connectivity issues.
• Coordinate with vendors for hardware repair, replacement, warranty claims, and servicing.
• Troubleshoot basic network issues, including Wi‑Fi, LAN, router, modem, and access point connectivity.
• Support office and clinic network setup to ensure stable internet access for users and business operations.
• Assist in monitoring network devices and escalating issues to vendors or senior IT when required.
• Manage printer setup, toner tracking, and troubleshoot printing/scanning issues.
• Maintain an updated IT asset inventory, including tracking asset assignment and lifecycle management.
• Deliver first-level IT support to internal users, addressing hardware, software, email, and network‑related issues promptly and effectively.
• Prepare IT equipment for new staff onboarding and collect/check equipment during staff offboarding.
• Liaise with external vendors for hardware purchase, repair, replacement, installation, and maintenance.

Requirements

• Diploma or equivalent qualification in Information Technology, Computer Engineering, or related field.
• Demonstrated prior experience in IT support, focusing on hardware management and helpdesk operations is preferred.
• Basic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.
• Basic knowledge of networking, including Wi‑Fi, LAN, router, modem, and access point troubleshooting.
• Familiar with printers, CCTV systems, laptops, mobile phones, and common office IT equipment.
• Good problem-solving skills and willingness to perform hands‑on support.
• Responsible, organized, and able to follow up on assigned tasks independently.
• Familiarity with IT asset management best practices and lifecycle management is preferred.