IT Executive (IT Support and Helpdesk / North) DP3

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking an IT Support Specialist to deliver frontline and second-line technical assistance for hardware, software, networks, and systems.

The role includes desktop deployment, account management for MS 365 and ERP, and remote as well as on-site user support across local and regional offices. The ideal candidate holds a Diploma in IT and 2+ years of related experience, with strong analytical, problem-solving, and communication skills.

Qualifications

• Proven ability to diagnose and troubleshoot IT issues across hardware, software, and network domains.
• Experience supporting enterprise applications and remote assistance tools.
• Comfort with IT infrastructure concepts and enterprise security basics.

Responsibilities

• Provide first- and second-level IT support for hardware, software, network, and systems issues.
• Install, configure, deploy, and maintain desktops, laptops, OS, and business apps.
• Set up and troubleshoot printers, scanners, monitors, and peripherals.
• Perform software installations, updates, patches, and system troubleshooting.
• Support users remotely and on-site across local and regional offices.
• Manage user accounts and access rights for Microsoft 365, Azure AD, and ERP apps.
• Handle password resets and access requests per policy.
• Assist onboarding and offboarding activities for employees.
• Administer Active Directory, servers, and related IT infrastructure.
• Monitor system performance and daily logs for stability and availability.
• Troubleshoot network connectivity and application-layer issues.
• Support deployment and maintenance of new systems and tech solutions.
• Provide SAP and corporate app user support and issue resolution.
• Coordinate with users and vendors for smooth operation of critical systems.
• Maintain records of IT assets, licenses, and equipment inventory.
• Conduct regular IT inventory checks and audits.
• Track asset movement, maintenance, and disposal activities.
• Coordinate repairs with external vendors and service providers.
• Provide admin support and maintain IT documentation.
• Prepare reports and update technical records.

Skills

Analytical thinking

Problem solving

Communication skills

Independent & organized

Willing to travel

Education

Diploma in Information Technology

Job description

Responsibilities

• Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues.


• Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications.


• Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals.


• Perform software installation, updates, patch management, and system troubleshooting.


• Support users remotely and on-site across local and regional offices.


• Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications.


• Manage password resets, account permissions, and user access requests in accordance with company policies.


• Assist in onboarding and offboarding activities for employees.


• Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure.


• Monitor system performance and review daily logs to ensure system stability and availability.


• Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues.


• Support the deployment and maintenance of new systems, applications, and technology solutions.


• Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications.


• Coordinate with users and vendors to ensure smooth operation of business-critical systems.


• Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory.


• Conduct regular IT inventory assessments and audit reviews.


• Track asset allocation, movement, maintenance schedules, and disposal activities.


• Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment.


• Coordinate support activities and follow up on service requests to ensure timely resolution.


• Assist in implementing and enforcing IT policies, procedures, and security standards.


• Support user access control, system security updates, and compliance initiatives.


• Ensure adherence to company IT governance and cybersecurity requirements.


• Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels.


• Provide technical support during system upgrades, migrations, and new technology deployments.


• Support regional offices remotely for infrastructure, systems, and application-related activities.


• Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure.


• Coordinate repairs and maintenance activities with vendors when required.


• Provide administrative support for the IT department and maintain relevant documentation.


• Prepare reports, update technical records, and maintain operational documentation.


• Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.

Requirements

• Minimum Diploma in Information Technology, or any other related fields


• Minimum 2 years of relevant working experience in IT support, helpdesk, infrastructure, or system administration.


• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools.


• Strong analytical and problem-solving skills


• Good interpersonal and communication skills with the ability to interact effectively with users at all levels.


• Ability to work independently, meticulous and organised.


• Able to manage multiple tasks, prioritize workload, and perform effectively under pressure and tight deadlines.


• Team player with a positive attitude and willingness to learn new technologies and systems.


• Willing to support Regional IT activities as and when required.


• Willing to travel between company offices within Singapore and regional offices when required.