L1 IT Support Engineer

NETMARKS SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 63,000; Full time

Job summary

NETMARKS SINGAPORE PTE. LTD. is seeking an L1 IT Support Engineer in Singapore to provide responsive technical support for client users both onsite and remotely. You will handle PC, software, user-access, and basic network issues while recording and escalating cases as needed.

The role requires good knowledge of Windows desktops, Microsoft 365, and basic networking, with strong customer service and documentation skills. Training and a collaborative team environment are provided.

Qualifications

• Good knowledge of PC hardware, Windows desktop operating systems and common office applications.
• Basic understanding of TCP/IP, DHCP, DNS, LAN, Wi‑Fi, network cabling, switches and access points.
• Basic experience with Microsoft 365, Outlook, user accounts and Active Directory is preferred.

Responsibilities

• Provide first-level technical support to client users through onsite visits, telephone, email and remote support tools.
• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and common peripherals.
• Support Microsoft Windows, Microsoft 365 applications, email, web browsers and other standard business software.
• Perform basic user-account support, including password resets, account unlocks, access checks and new-user setup, according to approved procedures.
• Diagnose common PC performance, software, printing and connectivity problems and provide timely resolution.
• Provide basic network support, including checking LAN and Wi‑Fi connectivity, IP settings, network cables, ports, switches, access points and internet access.
• Assist with PC deployment, replacement, software installation, patching, antivirus checks and data migration or backup as assigned.
• Log all incidents and service requests accurately, record actions taken and keep users informed of progress.
• Escalate unresolved, recurring or higher-risk issues to L2 engineers, systems engineers, network engineers or vendors with complete troubleshooting information.
• Maintain asset records, equipment checklists, support documentation and simple user guides.
• Follow client security, safety, change-control and data-protection procedures at all times.

Skills

PC hardware

Windows OS

Microsoft 365

Active Directory

Networking basics

Wi-Fi

TCP/IP

DNS

DHCP

Ticketing systems

Remote support tools

Endpoint security

Tools

Microsoft 365

Remote support tools

Ticketing systems

Job description

Position Summary

We are looking for an L1 IT Support Engineer to provide responsive and professional technical support to ourclients. The engineer will handle common PC, software, user-access and basic network issues through onsite and remote support. The successful candidate should be service-oriented, patient with users and disciplined in recording, following up and escalating support cases.

Key Responsibilities

• Provide first-level technical support to client users through onsite visits, telephone, email and remote supporttools.
• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and common peripherals.
• Support Microsoft Windows, Microsoft 365 applications, email, web browsers and other standard business software.
• Perform basic user-account support, including password resets, account unlocks, access checks and new-user setup, according to approved procedures.
• Diagnose common PC performance, software, printing and connectivity problems and provide timely resolution.
• Provide basic network support, including checking LAN and Wi‑Fi connectivity, IP settings, network cables, ports, switches, access points and internet access.
• Assist with PC deployment, replacement, software installation, patching, antivirus checks and data migration or backup as assigned.
• Log all incidents and service requests accurately, record actions taken and keep users informed of progress.
• Escalate unresolved, recurring or higher-risk issues to L2 engineers, systems engineers, network engineers or vendors with complete troubleshooting information.
• Maintain asset records, equipment checklists, support documentation and simple user guides.
• Follow client security, safety, change-control and data-protection procedures at all times.

Technical Knowledge

• Good knowledge of PC and laptop hardware, Windows desktop operating systems and common office applications.
• Basic understanding of TCP/IP, DHCP, DNS, LAN, Wi‑Fi, network cabling, switches and access points.
• Basic experience with Microsoft 365, Outlook, user accounts and Active Directory is preferred.
• Familiarity with ticketing systems, remote‑support tools, endpoint security or antivirus software is advantageous.
• Able to follow technical procedures, perform structured troubleshooting and document findings clearly.