IT EUC Engineer

RAH TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RAH TECH PTE. LTD.

in Singapore seeks an IT EUC Engineer (L2/L3) to deliver end-to-end EUC engineering and operational support within a managed services environment, including network troubleshooting and infrastructure support. You will handle incidents, manage devices across Windows/macOS/iOS/Android, use Intune for deployment, support Microsoft 365, AD/Azure AD, and document processes while ensuring SLAs and service quality.

Qualifications

• Diploma or degree in IT, CS, or related field.
• 3–5 years of EUC/Desktop Engineering experience in managed services or enterprise environments.
• Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.
• Hands-on experience with Intune or endpoint management tools.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).
• Experience with network devices (Cisco, Fortinet, Aruba).
• Familiarity with ITIL processes (Incident, Problem, Change).
• Experience with backup solutions, monitoring tools, and asset management systems.

Responsibilities

• Provide Level 2/3 EUC and related technical support.
• Manage end-user devices across Windows, macOS, iOS, and Android.
• Perform software imaging, deployment, and distribution (Intune or equivalent).
• Support Microsoft 365, Active Directory, Azure AD, and Group Policy admin.
• Conduct user onboarding and basic system training when required.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity.
• Handle MAC (Move, Add, Change) activities and incident/problem/change processes.
• Support release and patch management and adhere to SLAs.
• Maintain IT assets lifecycle, procurement, deployment, maintenance, and retirement.

Skills

EUC/Desktop engineering

Windows OS

Active Directory

Group Policy

Microsoft 365

ITIL processes

Troubleshooting

Documentation

Education

Diploma/Degree in IT or CS

Tools

Intune

Monitoring tools

Backup solutions

Asset management systems

SACM

Cisco

Fortinet

Aruba

Job description

IT EUC Engineer (L2/L3 – EUC & Network Support)

Position Overview

This role is responsible forend-to-end EUC engineering and operational support within a managed services environment, with additional responsibility fornetwork troubleshooting and infrastructure support. The engineer is expected to operate atL2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

Key Responsibilities

1. End User Computing (EUC) & Technical Support

• Provide Level 2/3 technical support, including handlingcritical and emergency incidents.

• Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.

• Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.

• Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.

• Conduct user onboarding and basic system training when required.

2. Infrastructure & Networking Support

• Support and troubleshootLAN/WAN, Wi‑Fi, VPN, and firewall connectivityissues.

• Assist in configuration and maintenance ofnetwork devices(switches, routers, access points).

• Monitor system and network performance, ensuring high availability and reliability.

• Work with vendors and internal teams for escalation and resolution of infrastructure issues.

3. Service Delivery & Operations Management

• PerformMove, Add, Change (MAC)activities for IT systems and users.

• Manageincident, problem, and change processes, including root cause analysis and preventive actions.

• Supportrelease and patch managementto maintain system security and compliance.

• Ensure adherence to definedService Level Agreements (SLAs)and service quality standards.

4. IT Asset & Lifecycle Management

• Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.

• Handlewarranty claims, break‑fix coordination, and hardware/software replacements.

• Maintainasset inventory and configuration records (SACM).

• Track and manageEnd‑of‑Life (EOL) / End‑of‑Support (EOS)assets and refresh planning.

5. Monitoring, Backup & Data Management

• Monitor IT systems, networks, and services, responding to alerts proactively.

• Managedata backup, archival, and restoration processesto ensure data integrity and availability.

6. Governance, Documentation & Continuous Improvement

• Develop and maintaintechnical documentation, SOPs, and procedural guides.

• Support IT policy implementation and ensure compliance with internal standards.

• Participate intechnology planning, assessment, and improvement initiatives.

Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field.

• 3–5 years of experiencein EUC/Desktop Engineering within a managed services or enterprise environment.

• Strong knowledge ofWindows OS, Active Directory, Group Policy, and Microsoft 365.

• Hands‑on experience withIntune or endpoint management tools.

• Working knowledge ofnetworking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).

• Experience supportingnetwork devices (Cisco, Fortinet, Aruba, etc.)is an advantage.

• Familiarity withITIL processes(Incident, Problem, Change Management).

• Experience withbackup solutions, monitoring tools, and asset management systemsis preferred.

• Strong troubleshooting, communication, and documentation skills.
  

  Preferred Certifications

  • Microsoft (MD-102, Azure)

  • CompTIA Network+ / Security+

  • CCNA or equivalent