IT Support Engineer

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

U3 INFOTECH PTE. LTD. is seeking an EUC Engineer in Singapore for permanent, full-time support.

The role focuses on diagnosing and resolving software and hardware incidents and providing on-site assistance to users. You will handle IMACD tasks, document requests in ITSM systems, and contribute to timely resolutions while maintaining strong client relations. Candidates should have 1–3 years of desktop support experience, solid communication skills, and the willingness to work on-site regularly in

Qualifications

• Minimum ITE/Diploma or equivalent education.
• 1–3 years of desktop support experience.
• Excellent verbal and written communication skills.
• Must be able to on-site regularly.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows and MacOS.
• Provide first/second line IT support to users.
• Record, track, and document requests in the ITSM system.
• Perform IMACD service requests for IT equipment and software.
• Lead and manage team resources including scheduling where required.
• Maintain high customer satisfaction and professional client relations.

Skills

Desktop support

ITSM

Escalation

Customer service

Team coordination

Education

ITE/Diploma or equivalent

Tools

ITSM system

Job description

EUC Engineer(1* Perm Position)

$2,500 to $3,000Monthly

Roles & Responsibilities

Job Description

• To diagnose and resolve software and hardware-related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications.
• To assist all our users with any logged IT-related incident.
• To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
• To act as escalation level 2 support to the team and junior engineers.
• To elevate incidents to other support teams where necessary.
• To accurately record, update, and document requests using the ITSM system.
• To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
• To lead and manage team resources including scheduling and assignment where required.
• To maintain a high level of customer satisfaction at all times.
• To maintain a cordial and respectful relationship with the client's point of contact.

Job Requirement

• Minimum ITE/Diploma or equivalent education.
• Minimum 1-3 years experience with general desktop support.
• Relevant experience will be considered with training provided.
• Excellent verbal and written communication skills.
• Need to go on-site regularly.