KITCHEN OUTLET MANAGER

BHC CHICKEN PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A food service company in Singapore is seeking an Outlet Manager to oversee daily operations, lead and train staff, and ensure high standards of customer service and food quality. The role involves managing sales performance and inventory, supporting marketing initiatives, and ensuring compliance with health and safety regulations. Strong leadership and operational management skills are essential for success in this position.

Qualifications

• Experience in managing food service operations.
• Ability to lead and motivate a team.
• Strong customer service orientation.

Responsibilities

• Oversee daily operations and ensure quality standards.
• Train and manage staff performance.
• Handle customer feedback and complaints.
• Monitor sales and manage inventory.
• Support promotional activities and marketing.

Skills

Operational management

Team leadership

Customer service

Sales management

Marketing support

Job description

Job Description for Outlet Manager

Operational Management

• Oversee all day-to-day operations of the outlet.
• Ensure consistent delivery of food quality, service, cleanliness and guest experience.
• Enforce compliance with health, safety and hygiene regulations.

Team Leadership & Staffing

• Train and manage front- and back-of-house staff.
• Schedule shifts and manage labour costs effectively.
• Conduct regular staff meetings and performance reviews.
• Foster a positive, motivated and customer-focused team environment.

Customer Service

• Handle customers feedback and complaints professionally and promptly.
• Maintain high standards of customer satisfaction.
• Promote and implement customer engagement initiatives.

Sales & Financial Management

• Monitor daily sales performances and control operational costs.
• Manage inventory, purchasing and stock levels efficiently.

Marketing & Brand Standards

• Support promotional activities and marketing campaigns.
• Ensure the restaurant reflects the BHC brand image and standards.
• Uphold all company policies, branding guidelines and SOPs.

Other Responsibilities

• Perform any ad-hoc duties assigned by Operation Manager.