Key Account Manager

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Strategy Solutions Services in Singapore is seeking an experienced Account Manager to nurture client relationships and drive long-term partnerships. You will coordinate with cross-functional teams to ensure timely delivery, upsell services, and manage contract renewals while maintaining high customer satisfaction.

The role emphasizes strategic thinking, stakeholder communication, and data-driven account growth in a dynamic IT/security landscape.

Qualifications

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience as Account Manager or similar, IT sector knowledge a plus.
• Strong network and cyber security knowledge in enterprise/government sectors a plus.
• Ability to communicate, present and influence stakeholders at all levels, including C-level.
• Proven track record of meeting or exceeding quotas with positive customer feedback.
• Strong interpersonal, communication and negotiation skills.
• Ability to collect, track, and analyse large amounts of data.
• Self-motivated in a results-driven environment; bid management experience.

Responsibilities

• Serve as the main contact for client concerns and needs.
• Build and strengthen client relationships for long-term partnerships.
• Maintain accurate client records including contracts and renewals.
• Liaise between customers and internal teams to ensure timely delivery.
• Upsell and cross-sell by understanding products and services.
• Monitor accounts to ensure services meet budget and needs.
• Collaborate with internal teams to improve customer fulfilment.
• Generate progress reports for clients and management.
• Communicate monthly/quarterly initiative progress to stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell, and renewal opportunities.
• Onboard and integrate new customers; develop existing relationships.
• Act as customer advocate to improve buying experience.

Skills

Account management

Relationship building

Communication

Negotiation

Strategic thinking

Data analysis

Problem solving

Education

Diploma/Bachelor’s degree in Marketing/Business/IT/Comms/Engineering

Job description

Responsibilities:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Requirements:

• Min Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market is a Plus
• Critical thinking and problem-solving skills
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategize and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Ability to collect, track, and analyse large amounts of data
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience
• Demonstrate a deep commitment to understanding customer needs and delivering tailored solutions that exceed expectations
• Able to maintain a polished and professional appearance with a confident and courteous demeanour in all client interactions
• Able to handle client issues or escalations calmly and constructively, offering solutions that maintain client confidence

MOM License: 09C3018