Accounts Manager

Upper Spring Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting solutions provider in Singapore is seeking a dedicated Accounts Manager to act as the main point of contact for clients. The role involves building strong client relationships, coordinating with internal teams, and delivering exceptional customer service. Candidates should have a related degree and a minimum of four years of experience in account management, preferably within the IT sector. Strong communication and negotiation skills are essential for success in this results-driven environment.

Qualifications

• Minimum 4 years of account and customer experience, preferably in IT sector.
• Strong interpersonal and communication skills are essential.
• Experience in bid management is a plus.

Responsibilities

• Act as the main point of contact for client concerns and needs.
• Build and strengthen client relationships to maintain accurate records.
• Coordinate internal teams to deliver solutions according to customer needs.

Skills

Client relationship management

Communication skills

Negotiation skills

Interpersonal skills

Education

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Job description

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team.

Responsibilities

• Serve as the main point of contact for the client’s concerns and needs
• Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs
• Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Responsible for keeping current customers satisfied and delivering exceptional customer service
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Collect and analyse data to learn about customer behaviour
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customers’ usage of the product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships

Requirements

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred
• Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategise and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Self‑motivation and able to thrive in a results‑driven environment
• Possess bid management experience