Account Executive

TOPPAN NEXT TECH PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

TOPPAN NEXT TECH PTE. LTD. in Singapore is seeking an Account Manager to build and strengthen client relationships, understand requirements and budgets, and coordinate with internal teams to ensure successful delivery.

You will manage tenders and proposals, assist in negotiations, and maintain CRM with regular sales forecasts and activity updates to management.

Qualifications

• Diploma or Degree in Business, Marketing, IT, or related field.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship management abilities.
• Organized, proactive, and able to multitask.
• Proficient with Microsoft Office applications.
• Experience in account management, sales, or business development is a plus.
• Able to work independently and in a team.

Responsibilities

• Be the go-to person for customers and build close partnerships to understand their requirements, pain points, and budgets in order to propose suitable solutions
• Maintain and strengthen relationships with existing and prospective clients
• Provide market feedback, industry trends, and competitor insights to internal solution architects and developers to ensure relevance and competitiveness of solutions
• Assist the Department Director in preparing tenders, proposals, quotations, and participating in customer negotiations
• Management of service requests, change requests, contract variations
• Management of project payment milestones
• Management of vendors and liaising with project team on licenses procuring
• Plan, implement, and track initiatives to achieve sales targets for assigned products and solutions
• Maintain basic customer relationship management (CRM), including updating client contact records and providing bi-weekly sales forecasts and activity updates to management
• Coordinate with internal teams to ensure smooth delivery and customer satisfaction
• Handle customer enquiries and provide timely follow-up support

Skills

Communication

Interpersonal skills

Customer service

Relationship management

Multitasking

Organization

Microsoft Office

Independent working

Team collaboration

Education

Diploma or Degree in Business/Marketing/IT or related field

Tools

Microsoft Office

Job description

Responsibilities

• Be the go-to person for customers and build close partnerships to understand their requirements, pain points, and budgets in order to propose suitable solutions

• Maintain and strengthen relationships with existing and prospective clients

• Provide market feedback, industry trends, and competitor insights to internal solution architects and developers to ensure relevance and competitiveness of solutions

• Assist the Department Director in preparing tenders, proposals, quotations, and participating in customer negotiations

• Management of service requests, change requests, contract variations

• Management of project payment milestones

• Management of vendors and liaising with project team on licenses procuring

• Plan, implement, and track initiatives to achieve sales targets for assigned products and solutions

• Maintain basic customer relationship management (CRM), including updating client contact records and providing bi-weekly sales forecasts and activity updates to management

• Coordinate with internal teams to ensure smooth delivery and customer satisfaction

• Handle customer enquiries and provide timely follow-up support

Requirements

• Diploma or Degree in Business, Marketing, IT, or related field

• Good communication and interpersonal skills

• Strong customer service and relationship management abilities

• Organized, proactive, and able to multitask

• Proficient in Microsoft Office applications

• Prior experience in account management, sales, or business development is an advantage

• Able to work independently and as part of a team