Junior IT Support Technician

MEGASAFE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

MEGASAFE TECHNOLOGY PTE. LTD. is seeking an entry-level IT support specialist to assist our internal teams and clients across hardware, software and networks.

You will gain exposure to IT support, networking and systems administration with on-site elements. Key responsibilities include troubleshooting issues, system administration, and maintaining documentation. Fluency in English and Mandarin is required to support Chinese-speaking clients, and a willingness to learn AI tools in a fast-paced

Qualifications

• NITEC or Diploma in Computer/IT or related field.
• Fluent English and Mandarin to support Chinese-speaking clients.
• Good working knowledge of Windows and networking fundamentals.
• Positive attitude, hardworking and able to multi-task in a fast-paced environment.
• Willingness to learn and adopt AI tools.
• Experience in application software support with on-site support and implementation (advantageous).
• Knowledge of databases and/or programming (advantageous).

Responsibilities

• Troubleshoot hardware, software and network issues.
• Support daily system administration, software installations, updates and configurations.
• Help maintain IT infrastructure, including servers and databases.
• Monitor system performance; support cybersecurity, backup and disaster-recovery routines.
• Provide technical support to internal teams and clients, including on-site.
• Maintain IT documentation — network diagrams, user guides and SOPs.
• Participate in IT projects and the rollout of new solutions.
• Collaborate with cross-functional teams on IT-related tasks.

Skills

Fluent English

Mandarin

Windows basics

Networking fundamentals

Multi-tasking

AI tools

Technical support

On-site support

Documentation

Team collaboration

Education

NITEC or Diploma in IT

Tools

Databases

Programming basics

Job description

The role

Entry-level, hands-on and client-facing. You'll support our internal teams and clients across hardware, software and networks, with real exposure to IT support, networking and systems administration.

What you'll do

• Troubleshoot hardware, software and network issues
• Support daily system administration, software installations, updates and configurations
• Help maintain IT infrastructure, including servers and databases
• Monitor system performance; support cybersecurity, backup and disaster-recovery routines
• Provide technical support to internal teams and clients, including on-site
• Maintain IT documentation — network diagrams, user guides and SOPs
• Participate in IT projects and the rollout of new solutions
• Collaborate with cross-functional teams on IT-related tasks

What we're looking for

• NITEC, Diploma in Computer, IT or a related field
• Fluent spoken English and Mandarin — required to support our Chinese-speaking clients
• Good working knowledge of Windows and networking fundamentals
• Positive attitude, hardworking and efficient; able to multi-task in a fast-paced environment
• Ability to learn and adopt the latest AI tools

Advantageous

• Experience in application software support, with on-site support and implementation
• Knowledge of databases and/or programming