IT Support Technician

Hai Leck Holdings Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Hai Leck Holdings Pte. Ltd. is seeking an IT Support Technician to be the first point of contact for end users, providing phone and email support and remote troubleshooting.

You will diagnose issues, guide users through solutions, and document resolutions. This role requires a NITEC or higher in Information Technology, the ability to multi-task and remain composed under pressure, and a collaborative, team-oriented mindset.

Qualifications

• NITEC or higher in Information Technology.
• Open to candidates with no working experience.
• Ability to multi-task and work under pressure.

Responsibilities

• Serve as first point of contact for end users seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by end users.
• Walk the end users through the problem-solving process.
• Escalate to Level 2 Technical Support for deployment when necessary.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by end users to the appropriate internal team.
• Identify and suggest possible improvements in procedures.
• Follow-up and update end users’ status and information.
• Keep track of all escalation until resolution or closure.
• Other ad hoc duties as assigned.

Skills

Windows OS

Hardware troubleshooting

Software troubleshooting

Team collaboration

Resourcefulness

Education

NITEC or higher in Information Technology

Job description

Join our team as an IT Support Technician. Provide first-level IT support, troubleshoot technical issues, and assist end users.

Roles And Responsibilities

• Serve as first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end users
• Walk the end users through the problem-solving process
• Escalate to Level 2 Technical Support for deployment when necessary
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Follow-up and update end users’ status and information
• Keep track of all escalation until resolution or closure
• Other ad hoc duties as assigned

Technical Skillset

• Familiar with Windows OS (Windows 10, Windows 11)
• Excellent hardware and software problem-solving skills
• Ability to seek solutions to problems using one’s own resources
• Able to work with a team

Job Requirements

• NITEC or higher in Information Technology.
• Candidates without working experience are encouraged to apply as well.
• The candidate must be able to multi-task and able to work under pressure and manage stress effectively

Be a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.

We would be pleased to welcome you at our family in Hai Leck if you are a suitable member.

We regret that only shortlisted candidates will be notified. Thank you for applying.