IT Support Intern

YY CIRCLE (SG) PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

YY CIRCLE (SG) PRIVATE LIMITED seeks an IT Support & Robot Support role to maintain daily IT operations, biometrics devices, and associated systems at client sites across Singapore.

You will assist with cybersecurity checks, documentation, and user training, while traveling islandwide to support deployments and demonstrations for robotics projects. Fluency in English and Mandarin is preferred.

Qualifications

• Basic IT support knowledge across Windows, networking, printers, and mobile devices.
• Good communication, problem-solving, and time management skills.
• Able to work independently and in a team.
• Willing to travel islandwide for client-site support and deployment.

Responsibilities

• Provide daily IT support for computers, software, networks, printers, and IT assets.
• Support staff onboarding/offboarding, equipment setup, recovery, and user training.
• Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.
• Support applications and systems, including troubleshooting, escalation, patches, and upgrades.
• Assist with cybersecurity checks, backup reviews, patching, and VPN/firewall support.
• Assist with requirements gathering, testing, user guides, and training materials.

Skills

Windows

Networking

Printers

Mobile devices

Education

Diploma in IT or related field

Job description

JOB RESPONSIBILITIES

1. Primary Responsibilities: IT Support & Robot Support

IT Support

• Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets.
• Support staff onboarding/offboarding, equipment setup, recovery, and basic user training.

Biometric Device & Site Support

• Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.

Application, System & Robot Support

• Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades.
• Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects.

2. Secondary Responsibilities: Cybersecurity, Requirements, Documentation & Training

Cybersecurity & Audit Support

• Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support.
• Support penetration testing and audit activities, including evidence preparation and remediation follow-up.

Requirements, Testing & Documentation

• Assist with requirements gathering, testing, user guides, technical documentation, and training materials.

REQUIREMENTS

• Diploma in IT or a related field.
• Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting.
• Good communication, problem-solving, and time management skills.
• Able to work independently and as part of a team.
• Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required.
• Bilingual in English and Mandarin to support communication with China counterparts and diverse users.