IT Executive

Hatch Careers (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Hatch Careers Singapore is seeking an IT Support Executive to be the first line of contact for daily IT issues across the organisation, from laptop setup to printers and network access. The role requires a hands-on, proactive individual with strong problem-solving and organisational skills.

The successful candidate will support Windows environments, Microsoft 365 administration and basic networking, while maintaining support documentation and assisting with IT projects.

Qualifications

• Must have 1–3 years hands-on IT support experience.
• Diploma or higher in IT/CS or related field.
• Strong knowledge of Windows, Microsoft 365 administration, and common office hardware.
• Basic networking knowledge (Wi‑Fi, LAN, VPN, DNS).
• Strong Excel skills (formulas, pivot tables, VLOOKUP/XLOOKUP).
• Excellent communication and organizational skills.
• Service-minded and able to work independently or in small teams.

Responsibilities

• Serve as the first point of contact for IT-related inquiries and issues; ensure timely response and resolution.
• Troubleshoot hardware, software, printers, connectivity, and basic network problems for staff.
• Set up, configure, and hand over laptops and mobile devices for new joiners; recover and clean up for offboarding.
• Log, track, and escalate issues; keep support documentation up to date.
• Maintain IT asset inventory and assist with procurement.
• Perform data analysis using Excel (pivot tables, VLOOKUP, Power Query, macros).
• Assist in automating repetitive tasks using scripting and AI tools.
• Support IT projects such as system upgrades, migrations, and new software rollouts.
• Other IT-related duties as assigned.

Skills

IT support

Windows OS

Microsoft 365

Networking basics

Excel

Education

Diploma in IT/CS or related field

Tools

PowerShell

Job description

About the role

We are looking for an IT Support Executive to be the first point of contact for everyday IT issues across the organisation — from laptop setup and Microsoft 365 accounts to printers, networks and access requests.

The role requires a hands‑on, proactive individual with excellent problem-solving and organizational skills.

What you will do

Key Responsibilities:

• Serve as the first point of contact for all IT‑related enquiries and issues, ensuring timely response and resolution
• Troubleshoot hardware, software, printer, connectivity and basic network problems for staff and advisers
• Set up, configure and hand over laptops and mobile devices for new joiners; recover and clean‑up for offboarding’s
• Log, track and elevate issues appropriately, and keep support documentation up to date
• Maintain the IT asset inventory and assist with hardware and software procurement
• Perform advanced data analysis using Microsoft Excel (pivot tables, VLOOKUP, Power Query, and macros).
• Assist in automating repetitive tasks using scripting and AI tools to improve efficiency
• Support IT projects such as system upgrades, migrations and new software rollouts
• Other IT‑related duties as assigned

What we are looking for

Must have

• Nitec, Higher Nitec, or Diploma in Information Technology, Computer Science, or a related field
• 1–3 years of hands‑on IT support experience (fresh graduates with strong internship experience will be considered)
• Working knowledge of Windows, Microsoft 365 administration, and common office hardware
• Sound understanding of basic networking (Wi‑Fi, LAN, VPN, DNS concepts)
• Good working proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP/XLOOKUP)
• Strong communication skills — able to explain technical matters plainly to non‑technical users
• Well organised, able to prioritise competing requests and see them through to closure
• Service‑minded, proactive, and comfortable working both independently and in a small team

Good to have

• Advanced Excel (Power Query, macros) or experience with data visualisation tools
• Familiarity with basic scripting or automation tools
• Exposure to AI‑assisted tools and workflows
• Basic programming knowledge (PHP)
• Prior experience in financial services, insurance or a regulated environment