IT Support Intern

Fuku; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Fuku in Singapore seeks an IT Support specialist to provide daily IT, biometric device, and robot support across client sites. You will manage hardware, software, networks, printers, and user accounts with a service-oriented mindset.

You will assist onboarding, equipment setup, testing, and client demonstrations, and help with cybersecurity checks, backups, and documentation. Travel islandwide and English/Mandarin fluency are required.

Qualifications

• Diploma in IT or related field.
• Basic IT support knowledge including Windows, networking, printers, mobile devices, and troubleshooting.
• Good communication, problem-solving, and time management skills.
• Able to work independently and as part of a team.
• Willing to travel islandwide for client-site support.
• Bilingual in English and Mandarin to support China counterparts.

Responsibilities

• Provide daily IT and robot support for devices, networks, and user accounts.
• Support onboarding, equipment setup, recovery, and training.
• Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.
• Troubleshoot applications and systems; manage patches and upgrades.
• Assist cybersecurity checks, backups, patching, and VPN/firewall support.
• Assist requirements gathering, testing, user guides, technical documentation, and training materials.

Skills

IT support basics

Technical troubleshooting

Customer communication

Time management

Teamwork

Education

Diploma in IT

Tools

Windows OS

Networking basics

Printers & office devices

VPN

Cybersecurity basics

Job description

JOB RESPONSIBILITIES

• Primary Responsibilities: IT Support & Robot Support
  • Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets.
  • Support staff onboarding/offboarding, equipment setup, recovery, and basic user training.
• Biometric Device & Site Support
  • Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.
• Application, System & Robot Support
  • Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades.
  • Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects.
• Secondary Responsibilities: Cybersecurity, Requirements, Documentation & Training Cybersecurity & Audit Support
  • Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support.
  • Support penetration testing and audit activities, including evidence preparation and remediation follow-up.
• Requirements, Testing & Documentation
  • Assist with requirements gathering, testing, user guides, technical documentation, and training materials.

REQUIREMENTS

• Diploma in IT or a related field.
• Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting.
• Good communication, problem-solving, and time management skills.
• Able to work independently and as part of a team.
• Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required.
• Bilingual in English and Mandarin to support communication with China counterparts and diverse users.