Dynamic IT Support & Infrastructure Specialist

ACE Business Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

ACE Business Pte Ltd is seeking an IT Support professional to deliver remote and onsite technical assistance to clients in Singapore. You will troubleshoot hardware, software, and network issues while maintaining service levels and documenting issues.

You will install and manage desktops, laptops, printers, and network gear, support Microsoft 365 and cloud services, and assist in security and backup tasks. Fresh graduates are welcome.

Qualifications

• Diploma or degree in IT or related discipline.
• Basic knowledge of Windows, Microsoft 365, and cloud solutions.
• Experience in IT support or device deployment is a plus.
• Familiarity with cybersecurity concepts is beneficial.
• Ability to work independently and as part of a team.
• Strong troubleshooting and communication skills.
• Fresh graduates are welcome.

Responsibilities

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within SLAs.
• Troubleshoot hardware, software, network, and system issues.
• Escalate issues and ensure timely resolution.
• Install and maintain desktops, laptops, printers, and other IT equipment.
• Perform device deployment and hardware upgrades.
• Support Windows, Microsoft 365, and cloud-based solutions.
• Maintain IT asset inventory and documentation.
• Assist in network setup, maintenance, and security.
• Support CCTV, door access, projectors and displays.
• Provide onsite support for installations and preventive maintenance.
• Coordinate with vendors and customers to ensure project delivery.
• Maintain records of tickets, configurations, and project activities.
• Follow IT procedures and company standards.
• Contribute ideas to improve service quality.

Skills

IT support

Networking

Cloud technologies

Cybersecurity basics

Troubleshooting

Communication

Education

Diploma / Degree in IT

Tools

Windows OS

Microsoft 365

Cloud-based solutions

CCTV systems

Door access systems

Job description

ACE Business Pte Ltd is seeking an IT Support professional to deliver remote and onsite technical assistance to clients in Singapore. You will troubleshoot hardware, software, and network issues while maintaining service levels and documenting issues.

You will install and manage desktops, laptops, printers, and network gear, support Microsoft 365 and cloud services, and assist in security and backup tasks. Fresh graduates are welcome.