Junior IT Engineer

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking an IT Support Specialist in Singapore to troubleshoot and resolve technical issues across hardware, software, and networks.

You will provide remote and on-site assistance to end-users and help maintain stable IT operations. You will perform routine updates, assist deployment of new hardware/software, document procedures, and collaborate with senior staff to resolve complex problems.

Qualifications

• ITE/Diploma in Computer Science, Information Technology or related field.
• Minimum 1 year experience with help desk software and ticketing systems.
• Solid understanding of computer systems, networks, and operating systems.
• Certifications like CompTIA A+ or Network+ are a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote and on-site end-user support.
• Perform routine software updates, patches, and system checks.
• Assist in deployment and configuration of new hardware and software.
• Identify and diagnose problems, delivering timely solutions.
• Collaborate with senior IT staff on complex issues.
• Document issues, resolutions, and procedures for future reference.
• Maintain records of IT assets, software licenses, and configurations.
• Provide training and guidance to end-users on IT systems.
• Develop and maintain user documentation and guides.

Skills

Communication skills

Problem-solving

Time management

Organizational skills

Education

ITE/Diploma in Computer Science or related field

CompTIA A+ Certification

Network+ Certification

Tools

Help desk software

Ticketing systems

Windows

macOS

Linux

Job description

Key responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software
• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues
• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations
• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements

• ITE/Diploma in Computer Science, Information Technology, or a related field
• Minimum 1 year experience with help desk software/ticketing systems and understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Good time management and organizational skills
• Certifications: CompTIA A+, Network+, or similar certifications are a plus