IT Support Executive

SEATECH SOLUTIONS INTERNATIONAL (S) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a technical support professional to provide first-line assistance via phone, email, and helpdesk. The ideal candidate will have a diploma or degree in Computer Science or IT and at least 2 years of hands-on experience in IT support. Responsibilities include troubleshooting hardware/software issues, managing user accounts, and educating users on IT practices. This role offers an opportunity to collaborate with specialized teams and develop problem-solving skills.

Qualifications

• Minimum of 2 years in IT support with hands-on experience.
• Proficient in basic networking and antivirus tools.
• Strong troubleshooting skills for hardware/software issues.

Responsibilities

• Provide first-line technical support via various channels.
• Record and manage incidents in a ticketing system.
• Perform workstation setups and educate users.

Skills

Technical support

Problem-solving

User education

Education

Diploma/Degree in Computer Science or Information Technology

Tools

Windows Server

Active Directory

Office 365

Job description

Key Responsibilities

• Provide first-line technical support via phone, email, chat, or helpdesk system.
• Record, track, and manage incidents in a ticketing system.
• Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).
• Reset passwords, unlock accounts, and assist with user logins.
• Perform workstation setups and peripheral installations.
• Educate users on basic IT practices and tools.
• Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).
• Assist with software rollouts, updates, and patch management.
• Perform root cause analysis and document solutions.
• Collaborate with Level 3 and system/network teams when needed.

Requirements

• Diploma/Degree in Computer Science, Information Technology, or equivalent.
• 2+ years in IT support, with hands-on experience.
• Proficient in Windows Server, Active Directory, Office 365, and basic networking.
• Experience with system imaging, antivirus tools, and remote administration.
• Strong problem-solving skills and ability to work independently.