IT Helpdesk Support Executive

BELFOR Restoration Services Pte Ltd; Singapore; Hybrid; SGD 39,000 - 54,000; Full time

Job summary

BELFOR Restoration Services Pte Ltd in Singapore is seeking an IT Support to maintain networks, provide technical support, and ensure smooth daily operations across the company.

You will install and configure hardware and software, monitor systems, handle service requests, set up user accounts, and assist end users both on-site and remotely as part of a collaborative team.

Qualifications

• Diploma or Professional certification in Information Technology (IT) or equivalent training.
• MS Office suites and similar applications.
• Good hands-on troubleshooting and debugging skills.
• Strong communication and presentation abilities.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support companywide (in person or over the phone).
• Set up accounts for new users including new computer hardware.
• Repair and replace equipment as necessary.
• Test new technology when required.
• Train new users.

Skills

IT knowledge

Troubleshooting

Communication skills

Self-motivation

Fast-paced

Education

Diploma or IT certification

Tools

MS Office

Job description

Job Description

The IT Support maintains the computer networks, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Key Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks
• Respond in a timely manner to service issues and requests
• Provide technical support across the companywide (this may be in person or over the phone)
• Set up accounts for new users including but not limiting to new computer hardware
• Repair and replace equipment as necessary
• Test new technology (if necessary)
• Train new users

The IT Support shall actively be reviewing ticketing systems, identify the nature of request and respond to them swiftly.

The IT Support shall work in team under the supervision of managers to ensure all end-users are supported with streamlines downtime in the daily operations.

Job Requirements

• Diploma or Professional certification in Information Technology (IT) or equivalent training
• Additional training in areas of network security, latest technology and application would be advantages
• Well-versed in MS Office suites and similar applications
• Good hands‑on skills with troubleshooting and debugging
• Good communication and presentation skills
• Self-motivated, ability to work in fast-pace work setup
• Energetic, resourceful and forward thinking

Additional Notes

IT Support shall be expected to work in the office ("full-time") and also perform remote support by using Microsoft TEAM or other company approved communication media toperform helpdesk support.

IT Support must be very familiar with all fundamental IT setups that could include: -

• Set up new users for all types of computer system
• Common network / infrastructure problems
• Perform general troubleshooting, debug and advise on rectification
• Understand common IT terminologies

The IT Support may be required to help out in documentations that relate to IT policies, governance control, setting up instructional guides and operational flow instructions.

Ad hoc projects and work improvements initiatives may be expected through the course of employment.