Junior IT support engineer

REMORA NETWORKS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

REMORA NETWORKS SOLUTIONS PTE. LTD. is seeking a Junior IT Support Engineer to ensure smooth operation of computer systems and networks.

The role involves troubleshooting hardware, software, and network issues, with both remote and on-site user support. Responsibilities include routine system maintenance, deployment and configuration of new hardware/software, and documenting resolutions. The candidate should have an ITE/ Diploma in CS/IT and familiarity with common help desk tools and

Qualifications

• ITE/Diploma in Computer Science, Information Technology, or a related field.
• CompTIA A+, Network+ or similar certifications are a plus.
• Experience with Windows, macOS, and Linux.
• Experience with help desk software and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritise tasks.
• Good time management and organisational skills.

Responsibilities

• Provide technical assistance and support to end-users for hardware, software, and network issues.
• Deliver remote and on-site support to users and resolve issues efficiently.
• Perform routine system maintenance: software updates, patches, and checks.
• Document issues, resolutions and procedures for future reference.
• Assist in deployment and configuration of new hardware and software.
• Provide user training and guidance on IT systems and applications.

Skills

OS knowledge

Ticketing systems

Communication

Problem-solving

Time management

Education

ITE/Diploma in CS/IT

Tools

Help desk software

Job description

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

Technical Support

• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

System Maintenance

• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software

Problem-Solving

• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues

Documentation

• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations

User Support

• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements and Skills

• Education: ITE/Diploma in Computer Science, Information Technology, or a related field
• Technical Skills:
  • Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
  • Experience with help desk software and ticketing systems
• Soft Skills:
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good time management and organizational skills
• Certifications:
  • CompTIA A+, Network+, or similar certifications are a plus

Career Path

• Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management
• Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices
• Training will be provided