Desktop Support Engineer | Windows & Mac Pro

RAPID SYSTEMZ PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Rapid Systemz Pte Ltd, a Singapore-headquartered IT services provider, seeks a Desktop Support Engineer for our client’s office. This full-time role involves on-site support and responsive IT helpdesk duties in a fast-paced environment.

You will troubleshoot hardware and software, manage Active Directory, Office 365, and basic networking, and train users while maintaining asset records and security compliance. Diploma or equivalent required; 2+ years’ experience preferred.

Qualifications

• Diploma or below in IT/Computing preferred.
• 2+ years in a similar Desktop Support or IT Helpdesk role.
• Proficiency with Windows and macOS; basic Linux knowledge is a plus.

Responsibilities

• Provide first- and second-line desktop and software support.
• Troubleshoot desktops, laptops, and peripherals to minimize downtime.
• Install, configure, and maintain OSes and software applications.
• Set up and maintain user accounts and permissions.
• Manage IT inventory and document asset details.
• Assist with basic network troubleshooting and VPN/LAN/WAN tasks.
• Collaborate with IT teams and train users on new hardware/software.
• Ensure devices comply with security policies and apply updates.

Skills

Windows/macOS proficiency

Active Directory

Group Policy

Office 365

Networking basics

Remote support

Troubleshooting

Education

Diploma or below in IT/Computing

Tools

TeamViewer

AnyDesk

SCCM

Intune

JAMF

DNS/DHCP/TCP-IP

Job description

Rapid Systemz Pte Ltd, a Singapore-headquartered IT services provider, seeks a Desktop Support Engineer for our client’s office. This full-time role involves on-site support and responsive IT helpdesk duties in a fast-paced environment.

You will troubleshoot hardware and software, manage Active Directory, Office 365, and basic networking, and train users while maintaining asset records and security compliance. Diploma or equivalent required; 2+ years’ experience preferred.