ITSM Transformation Leader - Enterprise Scale & Automation
DBS
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Zusammenfassung
DBS, located at DBS Asia Hub in Singapore, seeks an ITSM Delivery Lead to steer end-to-end delivery and the technical transformation of our enterprise ITSM platform. You will coordinate across ITSM process owners, application teams, infrastructure, risk, operations and vendors to enable scalable, automated ITSM capabilities.
You will provide technical leadership across Incident, Problem, Change, Service Request, Knowledge and CMDB, while defining the ITSM technology roadmap and ensuring
Qualifikationen
- Experience with enterprise ITSM platforms (ServiceNow, BMC Helix).
- Strong ITIL knowledge across Incident/Problem/Change/Knowledge.
- Proven track record leading large-scale technology delivery.
Aufgaben
- Lead end-to-end ITSM delivery and transformation initiatives.
- Provide technical leadership across ITSM capabilities including incidents, changes, and knowledge.
- Define and drive the ITSM technology roadmap aligned with enterprise standards.
- Oversee integrations with CI/CD, observability, asset management and other systems.
- Establish engineering standards, release discipline and production readiness.
- Manage vendors and cross-team coordination to ensure timely delivery.
Kenntnisse
Tools
Jobbeschreibung
DBS, located at DBS Asia Hub in Singapore, seeks an ITSM Delivery Lead to steer end-to-end delivery and the technical transformation of our enterprise ITSM platform. You will coordinate across ITSM process owners, application teams, infrastructure, risk, operations and vendors to enable scalable, automated ITSM capabilities.
You will provide technical leadership across Incident, Problem, Change, Service Request, Knowledge and CMDB, while defining the ITSM technology roadmap and ensuring
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