Senior ITSM RUN Operations Lead (Incident, Problem & Change)

Crédit Agricole; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Crédit Agricole in Singapore seeks a senior ITSM RUN Service Lead to join the Control Tower. The role oversees RUN Incident, Problem and Change Management, ensuring practices align with Group policies, controls, service levels and standards.

You will lead Incident, Problem and Change Managers, provide direction, coaching and escalation support, and drive performance, risk reduction and continuous improvement across ITSM processes.

Qualifications

• Extensive experience leading ITSM RUN teams in large organizations.

Responsibilities

• End to end ownership of Major Incidents to minimize time to restore.
• Coordinate with support engineers and other groups during troubleshooting.
• Apply Crisis Management when required and escalate to executives as needed.
• Track incident progress and communicate status to management and related teams.

Job description

Crédit Agricole in Singapore seeks a senior ITSM RUN Service Lead to join the Control Tower. The role oversees RUN Incident, Problem and Change Management, ensuring practices align with Group policies, controls, service levels and standards.

You will lead Incident, Problem and Change Managers, provide direction, coaching and escalation support, and drive performance, risk reduction and continuous improvement across ITSM processes.