ITSM Run Service Lead - Incident, Problem & Change

Crédit Agricole SA; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Crédit Agricole CIB in Singapore seeks a senior ITSM RUN Service Lead to oversee RUN Incident, Problem and Change Management in a challenging, multicultural environment.

You will provide direction to RUN teams, ensure processes align with Group policies, controls and service levels, and report operational performance to senior management. The role emphasizes collaboration with Process Managers and continual ITSM improvement.

Qualifications

• Leadership and people management across ITSM teams.
• Strong communication across multiple levels and global teams.
• Experience in IT Support and Service Management.
• Ability to identify and drive improvements in ITSM processes.

Responsibilities

• Oversee RUN Incident, Problem and Change Management operations.
• Coordinate across IT teams to ensure timely incident resolution and changes.
• Provide guidance, coaching and reporting to senior management.
• Ensure alignment with group policies, controls and SLAs.
• Promote process improvements and ITSM evolution.

Skills

Leadership

Verbal and written communication

Client relationship management

Problem solving

Adaptability

Education

Bachelor Degree / BSc Degree or equivalent

Tools

ServiceNow

Job description

Crédit Agricole CIB in Singapore seeks a senior ITSM RUN Service Lead to oversee RUN Incident, Problem and Change Management in a challenging, multicultural environment.

You will provide direction to RUN teams, ensure processes align with Group policies, controls and service levels, and report operational performance to senior management. The role emphasizes collaboration with Process Managers and continual ITSM improvement.