ITSM Capability & Training Lead

apba tg human resource pte. ltd.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

apba tg human resource pte. ltd. in Singapore seeks a Training & Capability Development specialist to drive the digitalisation of selected workflows via ITSM platforms.

The role emphasizes user readiness, structured technical training, and the alignment of plans with competency frameworks to meet governance requirements. The position focuses on ITSM workflow transformation, programme delivery, and continuous improvement.

Qualifications

• Trained in Engineering or related discipline.
• Experience in engineering or operational environments involving mission-critical or high-reliability system
• Experience in capability development, knowledge transfer, or training support
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment
• Strong stakeholder engagement and communication skills
• Experience with ITSM platforms or workflow digitisation
• Knowledge of ITIL processes (Incident, Problem, Change, Service Request)
• Familiarity with digital learning tools, simulation systems, or LMS platforms
• Experience in competency frameworks or certification processe
• Experience working with vendors and external partners
• Awareness of relevant regulatory or industry standards would be advantageous
• Strong technical foundation and ability to support user adoption, knowledge transfer, and stakeholder coordination
• Structured and analytical, with a focus on continuous improvement
• Effective communication and stakeholder management skills
• Proactive, adaptable, and able to work effectively in a changing operational environment

Responsabilités

• Coordinate and support structured technical training programmes aligned with organisational needs
• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required
• Align training plans with competency frameworks and certification requirements, where applicable.
• Support the migration of existing workflows and processes to ITSM platforms
• Translate operational processes into digital workflows (e.g. incident, change, service request, maintenance tasks) in consultation with process owners and platform teams
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors
• Support capability development initiatives through implementation, feedback, and performance tracking
• Use appropriate learning methods and tools, including digital approaches where suitable
• Align capability development efforts with system enhancements and operational changes
• Support the administration and periodic review of competency frameworks and certification tracking
• Identify capability gaps and recommend targeted development interventions
• Support user adoption and knowledge transfer for ITSM-enabled workflows
• Collaborate with internal teams, training providers, and vendors to support implementation and adoption

Connaissances

Stakeholder engagement

Communication skills

Training support

Analytical thinking

Change management

ITSM platforms

LMS familiarity

ITIL knowledge

Vendor coordination

Regulatory awareness

Formation

Engineering or related discipline

Outils

ITSM platforms

LMS platforms

Description du poste

apba tg human resource pte. ltd. in Singapore seeks a Training & Capability Development specialist to drive the digitalisation of selected workflows via ITSM platforms.

The role emphasizes user readiness, structured technical training, and the alignment of plans with competency frameworks to meet governance requirements. The position focuses on ITSM workflow transformation, programme delivery, and continuous improvement.