VP, ITSM Delivery Lead, Future Ready Technology, Group Technology

DBS; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DBS, located at DBS Asia Hub in Singapore, seeks an ITSM Delivery Lead to steer end-to-end delivery and the technical transformation of our enterprise ITSM platform. You will coordinate across ITSM process owners, application teams, infrastructure, risk, operations and vendors to enable scalable, automated ITSM capabilities.

You will provide technical leadership across Incident, Problem, Change, Service Request, Knowledge and CMDB, while defining the ITSM technology roadmap and ensuring

Qualifications

• Experience with enterprise ITSM platforms (ServiceNow, BMC Helix).
• Strong ITIL knowledge across Incident/Problem/Change/Knowledge.
• Proven track record leading large-scale technology delivery.

Responsibilities

• Lead end-to-end ITSM delivery and transformation initiatives.
• Provide technical leadership across ITSM capabilities including incidents, changes, and knowledge.
• Define and drive the ITSM technology roadmap aligned with enterprise standards.
• Oversee integrations with CI/CD, observability, asset management and other systems.
• Establish engineering standards, release discipline and production readiness.
• Manage vendors and cross-team coordination to ensure timely delivery.

Skills

ITSM platforms

ITIL practices

Delivery leadership

APIs & integrations

CI/CD & DevOps

Cloud & automation

Observability

Enterprise architecture

AI / GenAI

Tools

ServiceNow

BMC Helix

Job description

VP, ITSM Delivery Lead, Future Ready Technology, Group Technology### VP, ITSM Delivery Lead, Future Ready Technology, Group TechnologyApply: Singapore - East: Full time: Posted Today: WD90284To lead the end-to-end delivery and technical transformation of our enterprise IT Service Management platform. The role will bring together **delivery, technology, process and engineering**, working across ITSM process owners, application teams, infrastructure, risk, operations and vendors to deliver scalable, resilient and increasingly automated ITSM capabilities. ### **Key Responsibilities*** **Lead end-to-end delivery** of ITSM capabilities from requirements, solution design and development through testing, implementation and production readiness.* Provide **technical leadership** across Incident, Problem, Change, Service Request, Knowledge, CMDB and Configuration Management capabilities.* Define and drive the **ITSM technology roadmap**, ensuring solutions are scalable, maintainable, resilient and aligned with enterprise architecture standards.* Drive **simplification, automation and AI adoption**, reducing manual activities and improving service-management productivity and user experience.* Oversee ITSM **integrations with CI/CD, observability, asset management, knowledge platforms and other enterprise systems**.* Ensure strong **engineering and release discipline**, including code quality, security, testing, CI/CD controls, change management and production readiness.* Manage delivery **scope, milestones, risks, dependencies and cross-team coordination**, proactively resolving issues that could impact implementation.* Partner with Technology Risk, Cybersecurity and governance teams to ensure appropriate **controls, traceability and regulatory requirements** are embedded into solutions.* Provide leadership to engineers and delivery teams, establishing **technical standards and engineering best practices** while developing internal capabilities.* Manage technology vendors and implementation partners, ensuring quality delivery, effective knowledge transfer and reduced long-term dependency.* Use operational and delivery metrics to drive **continuous improvement in reliability, automation, service quality and delivery effectiveness**. **What We're Looking For*** Strong experience in **enterprise ITSM platforms**, such as ServiceNow, BMC Helix or equivalent.* Good understanding of **ITIL practices**, particularly Incident, Problem, Change, Request, Knowledge and Configuration Management.* Proven experience leading **large-scale technology delivery or ITSM transformation**.* Strong technical understanding of **APIs, integrations, CI/CD, DevOps, cloud, automation, observability and enterprise architecture**.* Experience working in complex, highly regulated enterprise environments.* Strong stakeholder management skills with the ability to work across **business, technology, operations, risk and vendors**.* Ability to translate strategic objectives into **practical technology solutions and measurable outcomes**.* Experience with **AI/GenAI, intelligent automation or agentic workflows** would be an advantage.* ITIL, Agile, PMP, ServiceNow or equivalent certifications would be advantageous.**Location:**DBS Asia Hub**Job:**Technology**Schedule:**Regular**Employee Status:**Full time