IT Support Technician, End-user

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 32,000 - 52,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT support professional to provide both onsite and remote desktop assistance.

The role involves escalating incidents to resolver groups or vendors, imaging devices, supporting deployments, and maintaining detailed ticket records. The ideal candidate will assist with Windows and Office 365 issues, ensure policy compliance, and contribute to the creation of operational documentation.

Responsibilities

• Provide onsite IT support to end users across sites.
• Provide remote desktop support to end users.
• Escalate unresolved incidents to appropriate resolver groups or vendors.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement, and technology refreshes.
• Update and maintain incident and service request records in the ticketing system.
• Create, update and maintain work instructions, procedures, and documentation.
• Ensure compliance with IT policies, security standards and procedures.
• Provide support for Microsoft Windows and Microsoft Office 365 issues.

Job description

• Provide onsite and remote desktop support services to end users
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required