IT Support Technician

ITCAN PTE. LIMITED; Singapore; On-site; SGD 32,000 - 55,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Support professional to assist users with hardware, software, and network issues.

You will troubleshoot desktops, laptops, printers, and mobile devices, install and configure systems, and manage user accounts and access permissions. The role includes supporting Microsoft 365 and Active Directory, performing basic network checks, and maintaining asset records in compliance with IT policies and security procedures.

Qualifications

• Experience providing frontline IT support to users
• Familiarity with Microsoft 365, AD and basic networking
• Strong problem-solving and customer-service skills
• Ability to document issues and steps taken clearly

Responsibilities

• Provide IT support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer systems, operating systems, and applications.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365, Active Directory, and email-related issues.
• Perform basic network troubleshooting and connectivity checks.
• Manage IT support requests and incidents through the ticketing system.
• Escalate complex technical issues to the relevant IT teams when required.
• Maintain IT asset records and ensure compliance with IT policies and security procedures.

Job description

• Provide IT support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer systems, operating systems, and applications.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365, Active Directory, and email-related issues.
• Perform basic network troubleshooting and connectivity checks.
• Manage IT support requests and incidents through the ticketing system.
• Escalate complex technical issues to the relevant IT teams when required.
• Maintain IT asset records and ensure compliance with IT policies and security procedures.