Desktop Support Engineer, End-user

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT Support Technician to provide both onsite and remote desktop support to end users. You will handle imaging, device deployment, and incident management while ensuring compliance with IT policies and security standards.

You will escalate unresolved issues, maintain documentation, and support users across multiple sites, contributing to smooth operations and timely service delivery.

Qualifications

• Experience providing Windows and Office 365 support.
• Familiarity with imaging and deployment procedures.
• Ability to work across multiple sites and coordinate with vendors.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement, and technology refresh.
• Update and maintain incident and service request records in the ticketing system.
• Create, update, and maintain work instructions, procedures, and technical documentation.
• Ensure compliance with IT policies, security standards, and procedures.
• Provide support for Microsoft Windows and Office 365 related issues.
• Support users across different customer sites and locations as required.

Skills

Windows

Office 365

Imaging

Desktop support

Incident management

Job description

• Provide onsite and remote desktop support services to end users
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required