IT Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a dedicated IT Helpdesk Specialist to be the first line of contact for user IT incidents, service requests, and inquiries via phone, email, chat, and ticketing systems.

You will deliver essential Level 1 support and help end users navigate hardware, software, and connectivity issues. You will log and track incidents in the ITSM system, perform initial troubleshooting for Windows 10/11, Microsoft 365, and network basics, and assist with password resets

Qualifications

• First point of contact for IT incidents and requests
• Provide Level 1 support for hardware, software, OS, apps, and connectivity
• Assist users with password resets and basic account administration

Responsibilities

• Serve as the first point of contact for IT-related incidents, service requests, and user enquiries via phone, email, chat, and ticketing systems.
• Provide Level 1 technical support for hardware, software, operating systems, applications, and connectivity issues.
• Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, printers, and other business applications.
• Assist users with password resets, account lockouts, access requests, and basic account administration.
• Perform initial troubleshooting for LAN, Wi‑Fi, VPN, DNS, DHCP, and other basic network connectivity issues.
• Log, categorize, prioritize, track, and update incidents and service requests in the IT service management (ITSM) system.

Skills

Customer support

Effective communication

Troubleshooting

Tools

Windows 10/11

Microsoft 365

Outlook

Microsoft Teams

Printers

VPN

DNS

DHCP

ITSM system

Job description

Job Description & Requirements

End user experience

• Serve as the first point of contact for IT-related incidents, service requests, and user enquiries via phone, email, chat, and ticketing systems.
• Provide Level 1 technical support for hardware, software, operating systems, applications, and connectivity issues.
• Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, printers, and other business applications.
• Assist users with password resets, account lockouts, access requests, and basic account administration.
• Perform initial troubleshooting for LAN, Wi‑Fi, VPN, DNS, DHCP, and other basic network connectivity issues.
• Log, categorize, prioritize, track, and update incidents and service requests in the IT service management (ITSM) system.