IT Support Technician

MULTIMEDIA ENGINEERING PTE LTD; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Multimedia Engineering Pte Ltd in Singapore is seeking an IT support specialist to provide frontline assistance for hardware, software, and networking issues, ensuring smooth daily operations. You will install, configure, and maintain computer systems and networks, troubleshoot problems, and manage user accounts, group policies, and permissions within Microsoft environments.

The role also includes administering the organization’s VoIP system, configuring firewalls, setting up new users and email

Responsibilities

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.
• Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.
• Manage user accounts, group policies, and permissions within Microsoft environments.
• Administer and maintain the organization’s VoIP or phone system, including setup, troubleshooting, and vendor coordination.
• Configure, monitor, and maintain firewalls to ensure network security and performance.
• Set up and support new user accounts, email, and phone access.
• Maintain IT documentation, asset inventory, and support records.

Job description

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.
• Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.
• Manage user accounts, group policies, and permissions within Microsoft environments.
• Administer and maintain the organization’s VoIP or phone system, including setup, troubleshooting, and vendor coordination.
• Configure, monitor, and maintain firewalls to ensure network security and performance.
• Set up and support new user accounts, email, and phone access.
• Maintain IT documentation, asset inventory, and support records.