IT Support Specialist

FLASH OPTIMAL SC TRADING SDN. BHD; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Training and professional development

Exposure to regional IT operations

Stable working environment

Job summary

FLASH OPTIMAL SC TRADING SDN. BHD is seeking a capable IT support specialist to deliver frontline and second-level help for users, troubleshoot hardware and software, and manage IT assets in a dynamic environment.

The role covers Windows, Microsoft 365, basic networking, and collaboration with vendors on upgrades, while you build documentation, training, and regional exposure through ongoing professional development.

Qualifications

• Diploma or Degree in Information Technology, Computer Science or related field.
• 2–5 years of experience in IT support or technical support.
• Good knowledge of Windows, Microsoft 365 and basic networking.
• Experience troubleshooting hardware and software issues.
• Familiarity with IT ticketing and asset management systems.
• Strong communication and problem-solving skills.
• Able to work independently and support multiple users.

Responsibilities

• Provide first- and second-level technical support to users.
• Troubleshoot hardware, software, network and system issues.
• Install and configure computers, applications and IT equipment.
• Manage user accounts, access permissions and IT assets.
• Monitor network and system performance.
• Maintain IT documentation and support records.
• Coordinate with external vendors for technical issues.
• Assist with system upgrades, maintenance and implementation projects.
• Support cybersecurity and data protection procedures.
• Provide technical guidance and basic user training.

Skills

Windows

Microsoft 365

Networking

Troubleshooting

Communication

Problem-solving

Education

Diploma or Degree in IT/CS

Tools

IT ticketing systems

Asset management systems

Job description

Provide technical support for users, systems, hardware and network issues while maintaining reliable day-to-day IT operations.

Key responsibilities

Provide first- and second-level technical support to users

Troubleshoot hardware, software, network and system issues

Install and configure computers, applications and IT equipment

Manage user accounts, access permissions and IT assets

Monitor network and system performance

Maintain IT documentation and support records

Coordinate with external vendors for technical issues

Assist with system upgrades, maintenance and implementation projects

Support cybersecurity and data protection procedures

Provide technical guidance and basic user training

About you

Diploma or Degree in Information Technology, Computer Science or related field

2–5 years of experience in IT support or technical support

Good knowledge of Windows, Microsoft 365 and basic networking

Experience troubleshooting hardware and software issues

Familiarity with IT ticketing and asset management systems

Strong communication and problem-solving skills

Able to work independently and support multiple users

Performance bonus

Medical benefits

Training and professional development

Exposure to regional IT operations

Stable and professional working environment