IT Support Technician

MULTIMEDIA ENGINEERING PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

MULTIMEDIA ENGINEERING PTE LTD in Singapore is seeking an IT support specialist to provide first-line assistance for hardware, software and network issues, and to install, configure, and maintain computer systems and networks.

You will manage user accounts, group policies, and permissions in Microsoft environments, support VoIP systems, and ensure security with firewalls and proper documentation of assets and support records.

Qualifications

• Provide first-line user support for hardware, software, and networking issues.
• Install, configure, and maintain computer systems and networks.
• Manage user accounts, group policies, and permissions in Microsoft environments.

Responsibilities

• Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.
• Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.
• Administer and maintain the organization's VoIP or phone system, including setup, troubleshooting, and vendor coordination.

Skills

First-line support

Troubleshooting

Microsoft environments

Active Directory

VoIP management

Networking basics

Education

Diploma in Information Technology

Tools

Windows OS

Microsoft Teams

Active Directory

Firewall configuration

Email system setup

VoIP systems

Job description

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.
• Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.
• Manage user accounts, group policies, and permissions within Microsoft environments.
• Administer and maintain the organization's VoIP or phone system, including setup, troubleshooting, and vendor coordination.
• Configure, monitor, and maintain firewalls to ensure network security and performance.
• Set up and support new user accounts, email, and phone access.
• Maintain IT documentation, asset inventory, and support records.