IT Support Analyst - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Zenith Infotech (S) PTE LTD. in Singapore seeks an experienced IT Support Specialist to provide Level 1-2 end-user support across our Microsoft 365 environment and IT infrastructure.

You will ensure smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience. Responsibilities include supporting Teams, Outlook, SharePoint, and OneDrive; diagnosing hardware and network issues; onboarding/offboarding; tracking IT

Qualifications

• 3–5 years of IT support, helpdesk, or related end-user roles.
• Solid working knowledge of Microsoft 365 administration and troubleshooting.
• Hands-on experience with PCs, mobile devices, and basic networking.
• Experience with meeting room/AV equipment support is a plus.
• Familiarity with IT asset management practices and tools.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide day-to-day Microsoft 365 end-user support (Teams, Outlook, SharePoint, OneDrive).
• Diagnose and resolve hardware, software, and basic network issues on desktops and mobile devices.
• Support meeting room AV equipment and video conferencing systems.
• Onboard new hires and offboard departing staff, managing access and equipment retrieval.
• Maintain IT asset records and track lifecycle, allocation, and disposal.
• Coordinate with internal teams and external vendors to resolve escalated issues and meet SLAs.

Skills

MS 365 Admin

End-user support

Ticketing & SLA management

Communication skills

Multi-team coordination

Tools

VPN troubleshooting

Remote desktop tools

IT asset mgmt tools

Job description

About the Role

We are seeking an experienced IT Support Specialist to join our client, providing Level 1-2 end-user support across our Microsoft 365 environment and IT infrastructure.

This role is central to ensuring smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience.

Microsoft 5& End-User Support

• Provide day-to-day support for Microsoft 5 applications, including Teams, Outlook, SharePoint, and OneDrive
• Troubleshoot user issues related to email, collaboration tools, file sharing, and permissions

Technical Troubleshooting

• Diagnose and resolve hardware/software issues on PCs and mobile devices
• Support and maintain meeting room equipment (video conferencing systems, displays, audio equipment)
• Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN)

Onboarding / Offboarding

• Set up IT accounts, hardware, and access for new hires
• Manage timely and secure deactivation of accounts and retrieval of equipment for departing staff

IT Asset & Inventory Management

• Maintain accurate records of IT assets (laptops, mobile devices, peripherals, licences)
• Track asset lifecycle, allocation, and disposal in accordance with company policy

Issue Management & Stakeholder Coordination

• Serve as a liaison between internal teams (JGES, ICT, GM IT, ITSS) and external vendors to resolve escalated issues
• Track and manage tickets through resolution, ensuring SLAs are met
• Escalate complex issues to L3 support or relevant specialist teams as needed

IT Operations & Project Support

• Identify opportunities for IT process improvement and contribute to implementation
• Support various IT projects, including rollouts, migrations, and system upgrades
• Document processes, known issues, and solutions for knowledge-sharing purposes

Requirements

• 3-5 years of experience in IT support, helpdesk, or related end-user support roles
• Solid working knowledge of Microsoft 5 (Teams, Outlook, SharePoint, OneDrive) administration and troubleshooting
• Hands-on experience troubleshooting PC hardware, mobile devices, and basic networking
• Experience with meeting room / AV equipment support is a plus
• Familiarity with IT asset management practices and tools
• Experience coordinating with multiple internal teams and external vendors
• Strong communication skills, with the ability to explain technical issues to non-technical users
• Ability to prioritize and manage multiple tickets/issues simultaneously
• Relevant certifications (e.g., Microsoft 5 Certified, CompTIA A+, ITIL Foundation) are a plus