IT Support

Frontier Force Technology Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Frontier Force Technology Pte Ltd is seeking a field IT support specialist to deliver technical assistance to EUC users and ensure smooth operations. You will manage on-premise and cloud infrastructure, including Microsoft Azure and Microsoft 365, handle end-user requests, and deploy IT equipment across the organization.

The role requires strong problem-solving skills, a customer-focused attitude, and experience with network troubleshooting.

Qualifications

• Strong technical background and problem-solving skills.
• Customer-focused attitude and communication abilities.
• Experience with on-premise and cloud infrastructure (Azure, Microsoft 365).

Responsibilities

• Provide system administration and support for on-premise and cloud infrastructure, including Azure and Microsoft 365.
• Respond to IT support requests from end users via in-person, phone, or ticketing system; troubleshoot hardware, software, and network issues.
• Assist with installation, configuration, and deployment of computer systems, laptops, printers, software, and other IT equipment.
• Manage user accounts, permissions, and access rights; handle onboarding and offboarding processes.
• Troubleshoot network connectivity issues; provide smart hand support for basic network devices installation and deployment.
• Perform routine maintenance on systems, servers, and IT equipment; apply patches and updates.

Skills

System administration

Azure

Microsoft 365

Troubleshooting

Customer service

Education

Bachelor's degree or diploma in IT

Tools

Ticketing system

IT equipment setup

Job description

This role will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

• Provide system administration and support for on-premise and cloud infrastructure, including Microsoft Azure and Microsoft 365. Manage user accounts, perform system monitoring, troubleshoot issues, and implement security best practices to ensure reliable and secure IT operations across the organization.
• Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
• Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
• Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
• Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
• Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.