IT SUPPORT TECHNICIAN

AT FRESH PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

AT FRESH PTE. LTD. in Singapore seeks an IT Support Technician to deliver first- and second-level support for hardware, software, and networks. You will install Windows OS, configure business applications, and manage Email and AD servers, ensuring SAP systems run smoothly.

Proven IT support experience, SAP familiarity, and strong communication are essential. The role involves cross-team collaboration and maintaining robust documentation.

Qualifications

• Diploma or Higher Nitec in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support or technician role.
• Working knowledge of SAP enterprise systems (functional or technical support experience preferred).
• Strong understanding of Windows operating systems and business software.
• Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics.
• Strong analytical and problem-solving skills.
• Good communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Configure and maintain Email server and AD Server.
• Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary.
• Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues.
• Set up and manage user accounts, permissions, and access rights across systems.
• Monitor system performance and proactively identify potential issues before they impact operations.
• Maintain accurate documentation system configurations and resolutions.
• Collaborate with cross-functional teams to support IT infrastructure projects and upgrades.
• Stay current with emerging technologies and recommend improvements where relevant.

Skills

IT support

SAP support

Windows OS

Network administration

Documentation

Communication skills

Problem-solving

Education

Diploma/Higher Nitec in IT

Tools

SAP Enterprise Systems

Active Directory

LAN/WAN

Job description

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain Windows operating systems and business applications
• Configure and maintain Email server and AD Server
• Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary
• Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues
• Set up and manage user accounts, permissions, and access rights across systems
• Monitor system performance and proactively identify potential issues before they impact operations
• Maintain accurate documentation system configurations and resolutions
• Collaborate with cross-functional teams to support IT infrastructure projects and upgrades
• Stay current with emerging technologies and recommend improvements where relevant
  

Requirements

• Diploma or Higher Nitec in Information Technology, Computer Science, or a related field
• Proven experience in an IT support or technician role
• Working knowledge of SAP enterprise systems (functional or technical support experience preferred)
• Strong understanding of Windows operating systems and business software
• Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics
• Strong analytical and problem-solving skills
• Good communication skills, both written and verbal
• Ability to work independently and manage multiple priorities