IT Support Specialist (WMS) - RPAL

RecruitPedia Pte Ltd; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

RecruitPedia Pte Ltd is seeking an IT Support Specialist to join our team in Singapore's East region. The role focuses on diagnosing and resolving hardware, software, and network issues, setting up Windows 11 devices, and providing end-user training.

You will handle incidents, service requests, and coordinate hardware maintenance for warehouse IT equipment, including barcode scanners and printers. A diploma/degree in IT and prior IT support experience are required; WMS experience is a plus.

Qualifications

• Diploma/Degree in IT, Computer Science or a related field.
• Experience in IT support, desktop support or technical support.
• Good troubleshooting skills across hardware, software and network issues.
• Experience with Warehouse Management System (WMS) will be an advantage.

Responsibilities

• Provide technical troubleshooting, incident analysis, diagnosis and resolution for hardware, software, network and application issues
• Set up and maintain computers, network devices and software, including Windows 11 desktops and laptops
• Provide IT support and basic training to end users
• Manage incidents, tasks and service requests in accordance with agreed service level requirements
• Coordinate hardware maintenance and service renewals
• Provide IT support during annual building power outage and emergency support for data rooms
• Support warehouse IT equipment, including handheld/mobile computers, barcode scanners and printers
• Assist with the setup and support of warehouse systems and related IT equipment

Skills

Troubleshooting

IT support

Desktop support

End-user training

Education

Diploma/Degree in IT or related field

Tools

Windows 11

Warehouse Management System (WMS)

Job description

Our client is in the Engineering Industry. Due to their current expansion plan, they are looking for a IT Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Key Responsibilities:

• Provide technical troubleshooting, incident analysis, diagnosis and resolution for hardware, software, network and application issues
• Set up and maintain computers, network devices and software, including Windows 11 desktops and laptops
• Provide IT support and basic training to end users
• Manage incidents, tasks and service requests in accordance with agreed service level requirements
• Coordinate hardware maintenance and service renewals
• Provide IT support during annual building power outage and emergency support for data rooms
• Support warehouse IT equipment, including handheld/mobile computers, barcode scanners and printers
• Assist with the setup and support of warehouse systems and related IT equipment

Job Requirements:

• Diploma/Degree in IT, Computer Science or a related field
• Experience in IT support, desktop support or technical support
• Good troubleshooting skills across hardware, software and network issues
• Experience with Warehouse Management System (WMS) will be an advantage