Senior / Executive, IT

COMMONWEALTH LOGISTICS II PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Commonwealth Logistics II PTE. LTD. seeks an IT Support Associate to deliver Level 1 application support for WMS/EDI/TMS and assist in IT project implementations. The role requires handling SIT/UAT, coordinating deployments, and liaising with vendors and stakeholders.

Candidates should have a Diploma/ Degree in CS/IT, at least 2 years in application support, and warehouse/logistics experience. Strong communication and problem-solving skills are essential.

Qualifications

• Diploma or degree in CS/IT or related field.
• Minimum 2 years Level 1 application support and software project implementation.
• Experience with Microsoft 365 and Windows PC support.
• Knowledge of LAN/WAN networking and server environments.
• Strong analytical and problem-solving skills; ability to work independently.
• Good written and verbal communication skills.
• Warehouse or logistics experience with WMS and TMS.

Responsibilities

• Provide Level 1 support for core business applications (WMS, EDI, TMS).
• Manage change requests and support IT projects including SIT, UAT, and production deployment.
• Liaise with stakeholders to gather and document requirements.
• Troubleshoot systems and coordinate vendor-driven issue resolution.
• Provide end-user support including onboarding/offboarding and device setup.
• Maintain IT assets inventory and software licenses.
• Assist in IT procurement and compliance tracking.

Skills

Level 1 support

Software project implementation

Microsoft 365

Windows PC support

LAN/WAN networking

Analytical thinking

Problem solving

Communication skills

WMS/TMS experience

Education

Diploma or Degree in Computer Science/IT or related field

Job description

Job description

Key Tasks:

Application Support & Project Implementation

• Provide Level 1 support for core business applications, including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS).
• Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment.
• Liaise with internal and external stakeholders to gather, analyse, and document business requirements.
• Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required

IT Operations & Infrastructure Support

• Provide end-user support, including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices.
• Support and maintain servers, wireless networks, LAN switches, and overall network connectivity.
• Maintain accurate inventory records for IT assets and software licenses.
• Assist in IT procurement, documentation, and compliance tracking.

Skills & Competencies:

• Diploma or Degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in Level 1 application support and software project implementation
• Good understanding of Microsoft 365 environment and Windows-based PC support
• Basic knowledge of LAN, WAN, networking concepts, and server environments.
• Strong analytical and problem-solving skills. Ability to work independently and multitask
• Good written and verbal communication skills
• Candidates must have experience in a warehouse or logistics environment, with hands-on experience managing Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).