IT Helpdesk Engineer — Fast-Paced User Support & Windows/M365

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD is looking for a proactive IT Helpdesk Engineer to provide first-line technical support in Singapore. This role ensures seamless end-user experience and rapid incident resolution.

Candidates should have strong troubleshooting skills in Windows environments and experience in Microsoft 365. The position is open to those with 1 to 3 years of IT support experience or fresh graduates with strong technical aptitude.

Qualifications

• Minimum 1 to 3 years of service desk or IT support experience.
• Fresh graduates with strong technical aptitude are welcome to apply.

Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, and business applications.
• Diagnose and resolve issues related to Windows, Microsoft 365, and network connectivity.
• Manage incident and service request tickets via ITSM tools.

Skills

Troubleshooting in Windows 10 and 11

Microsoft 365 support

Basic network knowledge (LAN, WAN, DNS, VPN)

Experience with ITSM platforms (ServiceNow, Remedy)

Active Directory knowledge

Support for hardware and mobile devices

Education

Diploma or degree in Information Technology or related discipline

Job description

GOLDTECH RESOURCES PTE LTD is looking for a proactive IT Helpdesk Engineer to provide first-line technical support in Singapore. This role ensures seamless end-user experience and rapid incident resolution.

Candidates should have strong troubleshooting skills in Windows environments and experience in Microsoft 365. The position is open to those with 1 to 3 years of IT support experience or fresh graduates with strong technical aptitude.